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Parking in the City

Worcester Common Paraking Garage Entrance Ramp

ParkBoston app users should transition to Passport Parking app.

Parkers who have previously used the ParkBoston app to pay for parking in Worcester must install the Passport Parking app on their mobile device. The ParkBoston app is no longer accepting payment for parking in Worcester. Existing user account information in ParkBoston will transfer into the new Passport Parking app when it is installed.

Visit parkworcesternow.com/ways-to-park/mobile-pay for more information on using the Passport Parking app in Worcester.

About Us

The Department of Transportation & Mobility's (DTM) Parking & Curbside Management group deals with all parking options and parking-related issues across the City.

Top Services

  • To request services or report problems, call 508-929-1300 or submit your request online through our online customer service center.

Where Do I Park?

Municipal parking facilities are conveniently located within a short walking distance of notable downtown destinations such as the Canal District, DCU Center, Hanover Theatre, Mechanics Hall, Palladium, Polar Park, Public Library, Union Station and Worcester District Court to name a few.

Municipal Parking Garages

  • Federal Plaza
  • Major Taylor
  • Pearl-Elm
  • Union Station
  • Worcester Common

Municipal Parking Lots

  • Amtrak/MBTA
  • Grafton Street
  • Green Street
  • Highland Street
  • McGrath (Library)
  • Millbury Street
  • Water Street

Programs & Initiatives

Parking Permit Only Sign
Residential Parking Program
Residents of the City of Worcester may petition the City Council to restrict parking on a residential street. The Council, through its Traffic & Parking Subcommittee, may approve an ordinance to restrict parking to "Residents Only" for one or both sides of a street and during certain hours or days.
Parking App Sign
Zone Parking
The City of Worcester is transitioning from single space to multi-space, pay-by-plate meters city-wide. Starting in the Canal District, the City will eliminate the single space parking meters in favor of the new smart kiosks.

Have a Question?

  • Yes. There are city-owned parking garages and parking lots in the downtown area and other parts of the City.

  • Yes, there are limits for parking sessions. Each zone has a time allotment. If you continue to park in that spot after a specific amount of time (e.g., 15 minutes, 30 minutes, etc.) you may receive an over-time ticket. You must move your vehicle to another location when your time has expired.

  • Yes, after you make your initial transaction, you can extend your time from any parking kiosk or on the Passport Parking App on your phone up to the maximum time limit. However, you may not go over the time limit, the posted limits of 1 hour and 2 hours are strictly enforced. The purpose of creating a time limit is to allow other motorists to find parking so they can patronize local businesses. If you need longer-term parking, there are municipal parking lots and parking garages located throughout the City that charge affordable rates. Please see our Municipal Garages and Municipal Lots pages for more information.

    1. Enter your vehicle license plate number via the numeric keypad, then press "Done."
    2. Scroll through the hourly choices and make your selection.
    3. Pay for parking using credit card, bills and/or coins.
    4. Verify payment acceptance.
    5. Retrieve your receipt/change in the bottom ticket chute (lift the door).

    NOTE: Hit the red "Cancel" button at any time to return to the main screen. You do NOT need to display the receipt on your dash/window.

  • Contact the Parking Administration Office at 508-799-8656 or you can request a hearing via email at Parking@worcesterma.gov.

    You have 10 days from the date of the denial letter to request the hearing.

  • Resident Parking by Permit Only is a City of Worcester Ordinance, which means you must have a permit issued by the City of Worcester to park on that street even if you live on that street. If you don't have a permit, then you may receive a parking ticket. To obtain a permit, you can apply online, by mail or in person. For more information, go to the Residential Parking Program. If you have questions regarding the Residential Parking Program, please call 508-799-8656, between the hours of 8 a.m. - 5 p.m., Monday through Friday.

  • Report any errors you experience or inaccurate parking tickets you received to the DPW&P at 508-929-1300 within 72 hours of receiving a ticket between the hours of 7:30 a.m. - 5 p.m. Monday - Friday. If the kiosk is confirmed defective, mail the ticket to the Parking Administration with the words "Non-Functioning" on the front of the ticket. Include your name and address with the ticket in order to receive a confirmation letter for the dismissed ticket.

    NOTE: An overtime parking violation may be issued if your vehicle is parked in a zoned space over the allotted time, even if the kiosk is defective.

  • No. A handicap placard allows you to park only in a handicap designated space and at any on-street metered/pay-by-plate parking space without paying. All other on-street parking restrictions must still be followed, including Prohibited Zones, Tow Zones, Commercial Loading Zones and Passengers Zones. To obtain a handicap placard you must apply at any Massachusetts Registry of Motor Vehicles. For more information, contact them at 1-800-858-3926.

  • You will be assessed a $20 parking fee.

  • Pay station payment options include Coins, AMEX, Discover, MasterCard and Visa. You can also park and pay by phone using the Passport Parking App.

  • On-street parking payment is enforced from 8 a.m., to 8 p.m. Monday - Saturday. Parking on Sunday and holidays are free of charge. In the Canal District, enforcement is in effect until 9:00 p.m. and two hour time limits will be enforced on Sundays.

  • Commercial Loading Zones are for commercial registered vehicles only. Only vehicles with a commercial registration may park in this zone and are given a 30 minute time limit for loading/unloading.

Contact Information

Transportation & Mobility
76 East Worcester Street
Worcester, MA 01604

Accessible via WRTA Bus Line. View Schedules

Phone: 508-929-1300 ext. 49500
Fax: 508-453-2888
Email Us

Office Hours:
Monday - Friday
8:30 a.m. - 5 p.m.

City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
508-929-1300
Contact Us
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