Eric D. Batista, City Manager
Welcome to the City of Worcester! I am honored to serve as City Manager and lead a municipal staff that seeks to deliver exceptional public services and operations that are rooted in equity, innovation and integrity, and centered on people.
The City of Worcester is governed by a Council-Manager, or Plan E, form of government with a popularly elected Mayor, 11 City Council Members and a City Manager. The City Manager functions as Worcester's Chief Executive Officer.
City Manager Eric D. Batista was appointed as City Manager on December 6, 2022. As City Manager, he promotes and facilitates a safe, inclusive and equitable workplace that supports employee engagement, innovation and productivity.
Strategic Plan Priority Areas
Public Health & Safety
A city’s primary responsibility to its residents is public health and safety.
Affordable Neighborhoods & Reduced Homelessness
Increasing cost of living—particularly housing—is making it very difficult for our residents to make ends meet. At the same time, our nation is facing a homelessness crisis, with its impacts felt and seen in every major city.
Clean City Initiatives
Worcester has set a goal to be the cleanest Gateway City in the nation. This will require us to go beyond the basics of municipal sanitation services. We need a multi-layered approach to create sustainable and vibrant neighborhoods
Economic Growth
The city finds itself in the midst of a modern revitalization across each of our vibrant and diverse neighborhoods—strengthening our economy, boosting innovation, and enhancing community development.
High Performing Government & Strong Financial Health
To be the best managed city in the country, we must implement sustainable, efficient systems that will enhance and maintain our organizational health and maintain a strong financial position.
Investment in Quality Education
Maintaining our school facilities is critical for an effective learning environment.
Our vision is to be the best-managed city in the country and create a thriving community where opportunity is available to everyone, regardless of their background or situation in life. Learn more about the City Manager's Strategic Plan below.
News & Announcements
Worcester Launches Public Resources with DOJ report, Racial Equity Audit Updates
Worcester Announces Fifth Annual Color the City Event
Crompton Park Pool to Open Thursday, July 10
Cooling Centers Open Tuesday, Water Available
The Buzz with City Manager Batista
A new video series where the City Manager will discuss different aspects of what’s happening in the City and give a behind the scenes look at the projects, programs and people making it all possible.
Watch Now!
Investigations Division Intake Form
Use this online form to submit a report of discrimination, bias, harassment or excessive force to the Executive Office of Diversity, Equity & Inclusion's Investigations Division.
Alternatively, members of the public can call the Investigations Division's hotline at 774-548-1696 or visit the Investigation Division's Office at 51 Sever Street to submit a report of discrimination, bias, harassment or excessive force specific to the Worcester Police Department.
Quality of Life Team
The Quality of Life Team is an interdepartmental team made up of members of the City Manager's Office, Department of Inspectional Services, Department of Public Works & Parks and Worcester Police Department.
American Rescue Plan Act (ARPA)
Worcester was awarded approximately $146 million from the US Department of Treasury and the Commonwealth of Massachusetts related to American Rescue Plan Act of 2021 (ARPA) Coronavirus State and Local Fiscal Recovery Funds.
Contact Information
Address
City Manager
City Hall Room 306
455 Main Street
Worcester, MA 01608
Contact
Phone: 508-799-1175
Fax: 508-799-1208
Email Us
Hours
Monday - Friday
8:30 a.m. - 5 p.m.