City Manager

Eric D. Batista, City Manager

Welcome from the City Manager

Welcome to the City of Worcester! I am honored to serve as City Manager and lead a municipal staff that seeks to deliver exceptional public services and operations that are rooted in equity, innovation and integrity, and centered on people.

Our vision is to be the best-managed city in the country and create a thriving community where opportunity is available to everyone, regardless of their background or situation in life. My Administration's work is guided by six priority goals:

  • Public Health and Safety
  • Affordable Neighborhoods & Reduced Homelessness
  • Clean City Initiatives
  • Economic Growth
  • High Performing Government & Strong Financial Health
  • Investment in Quality Education

These goals serve as the framework for our municipal Strategic Plan that serves as a roadmap so that we stay on the right track and make Worcester a better place for those who live, work, worship, study, rent and own property here today, and for future generations to come.

About Worcester Government

The City of Worcester is governed by a Council-Manager, or Plan E, form of government with a popularly elected Mayor, 11 City Council Members and a City Manager. The City Manager functions as Worcester's Chief Executive Officer and as such has the authority to issue executive orders. A history of Executive Orders dating back to 1973 are available on our Informing Worcester portal.

Programs & Initiatives

Money and Treasurer Check Overlapped

American Rescue Plan Act of 2021 (ARPA)
Worcester was awarded approximately $146 million from the US Department of Treasury and the Commonwealth of Massachusetts related to American Rescue Plan Act of 2021 (ARPA) Coronavirus State and Local Fiscal Recovery Funds.

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Diversity, Equity & Inclusion
The Executive Office of Diversity, Equity & Inclusion (EODEI) is an Executive Office that will play the lead role in setting and advancing our DEI strategy.

Group Photo of Quality of Life Team Members Standing in Parking Lot with Rakes and Other Yard Tools

Quality of Life Team
The Quality of Life Team is an interdepartmental team made up of members of the City Manager's Office, Department of Inspectional Services, Department of Public Works & Parks and Worcester Police Department.

News & Announcements

State of the City Address 2024

City Manager Batista presented the State of the City Address on Wednesday, May 22, 2024 at the Jean McDonough Arts Center.

The Buzz with City Manager Batista

A new video series where the City Manager will discuss different aspects of what’s happening in the City and give a behind the scenes look at the projects, programs and people making it all possible.

View Playlist in Larger Window

Contact Information

City Manager
City Hall Room 306
455 Main Street
Worcester, MA 01608

Accessible via WRTA Bus Line. View Schedules

Phone: 508-799-1175
Fax: 508-799-1208
Email Us

Office Hours:
Monday - Friday
8:30 a.m. - 5 p.m.

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City of Worcester
Worcester 311
Monday - Friday
8 a.m. - 5 p.m.
Phone: 311
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