City Manager

Eric D. Batista, City Manager

Welcome from the City Manager

Welcome to the City of Worcester! Our vision is to be the country's most vibrant and livable mid-size city. Each and every day, there are four goals my administration keeps in mind in every decision we make:

Using these benchmarks, we provide efficient and effective municipal services to the residents of Worcester in a customer-friendly, transparent and inclusive environment while working to improve the quality of life of all by creating a thriving, vibrant, and safe place to live, work, play, and study. 

About Worcester Government

The City of Worcester is governed by a Council-Manager, or Plan E, form of government with a popularly elected Mayor, 11 City Council Members and a City Manager. The City Manager functions as Worcester's Chief Executive Officer and as such has the authority to issue executive orders. A history of Executive Orders dating back to 1973 are available on our Informing Worcester portal.

Notice of Reorganization - Diversity, Equity & Inclusion

The Executive Office of Diversity, Equity & Inclusion (EODEI) is an Executive Office that will play the lead role in setting and advancing our DEI strategy. It has the authority to set regulatory frameworks, as well as Key Performance Indicators (KPIs) that affect culture, behavior, diversity and inclusion.

The EODEI will consist of three divisions: Human Rights, Investigations and Training & Development. Most of the individual positions that will comprise these divisions already exist, but within other departments. These three positions will be formally transitioned into the EODEI.

Programs & Initiatives

Money and Treasurer Check Overlapped

American Rescue Plan Act of 2021 (ARPA)
Worcester was awarded approximately $146 million from the US Department of Treasury and the Commonwealth of Massachusetts related to American Rescue Plan Act of 2021 (ARPA) Coronavirus State and Local Fiscal Recovery Funds.

Illustration of Diverse Hands Holding Up Letters Spelling Inclusion

Diversity, Equity & Inclusion
The Executive Office of Diversity, Equity & Inclusion (EODEI) is an Executive Office that will play the lead role in setting and advancing our DEI strategy.

Group Photo of Quality of Life Team Members Standing in Parking Lot with Rakes and Other Yard Tools

Quality of Life Team
The Quality of Life Team is an interdepartmental team made up of members of the City Manager's Office, Department of Inspectional Services, Department of Public Works & Parks and Worcester Police Department.

News & Announcements

State of the City Address 2024

City Manager Batista presented the State of the City Address on Wednesday, May 22, 2024 at the Jean McDonough Arts Center.

The Buzz with City Manager Batista

A new video series where the City Manager will discuss different aspects of what’s happening in the City and give a behind the scenes look at the projects, programs and people making it all possible.

View Playlist in Larger Window

Contact Information

City Manager
City Hall Room 306
455 Main Street
Worcester, MA 01608

Accessible via WRTA Bus Line. View Schedules

Phone: 508-799-1175
Fax: 508-799-1208
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Office Hours:
Monday - Friday
8:30 a.m. - 5 p.m.

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City of Worcester
Worcester 311
Monday - Friday
8 a.m. - 5 p.m.
Phone: 311
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