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Eric D. Batista, City Manager

City Manager Batista Photo

Welcome to the City of Worcester! I am honored to serve as City Manager and lead a municipal staff that seeks to deliver exceptional public services and operations that are rooted in equity, innovation and integrity, and centered on people.

The City of Worcester is governed by a Council-Manager, or Plan E, form of government with a popularly elected Mayor, 11 City Council Members and a City Manager. The City Manager functions as Worcester's Chief Executive Officer.

City Manager Eric D. Batista was appointed as City Manager on December 6, 2022. As City Manager, he promotes and facilitates a safe, inclusive and equitable workplace that supports employee engagement, innovation and productivity.

About the City Manager

Strategic Plan Priority Areas

Public Health & Safety

Stethoscope on Table with Medical Icons

A city’s primary responsibility to its residents is public health and safety.

Affordable Neighborhoods & Reduced Homelessness

White Houses with Blue Shutters in a Neighborhood

Increasing cost of living—particularly housing—is making it very difficult for our residents to make ends meet. At the same time, our nation is facing a homelessness crisis, with its impacts felt and seen in every major city.

Clean City Initiatives

Computer Generated Example of a CoolPocket that Worcester Could Build

Worcester has set a goal to be the cleanest Gateway City in the nation. This will require us to go beyond the basics of municipal sanitation services. We need a multi-layered approach to create sustainable and vibrant neighborhoods

Economic Growth

Electric Vehicle at Charging Station

The city finds itself in the midst of a modern revitalization across each of our vibrant and diverse neighborhoods—strengthening our economy, boosting innovation, and enhancing community development.

High Performing Government & Strong Financial Health

Wooden Pillars and Money

To be the best managed city in the country, we must implement sustainable, efficient systems that will enhance and maintain our organizational health and maintain a strong financial position.

Investment in Quality Education

Teacher Reading to Elementary School Students

Maintaining our school facilities is critical for an effective learning environment.

Our vision is to be the best-managed city in the country and create a thriving community where opportunity is available to everyone, regardless of their background or situation in life. Learn more about the City Manager's Strategic Plan below.

Strategic Plan

News & Announcements

The Buzz with City Manager Batista

A new video series where the City Manager will discuss different aspects of what’s happening in the City and give a behind the scenes look at the projects, programs and people making it all possible.

Watch Now!

Printed Text with Civil Rights in Bold and Accompanying Definition

Investigations Division Intake Form

Use this online form to submit a report of discrimination, bias, harassment or excessive force to the Executive Office of Diversity, Equity & Inclusion's Investigations Division.

Alternatively, members of the public can call the Investigations Division's hotline at 774-548-1696 or visit the Investigation Division's Office at 51 Sever Street to submit a report of discrimination, bias, harassment or excessive force specific to the Worcester Police Department.

Learn More

Group Photo of Quality of Life Team Members Standing in Parking Lot with Rakes and Other Yard Tools

Quality of Life Team

The Quality of Life Team is an interdepartmental team made up of members of the City Manager's Office, Department of Inspectional Services, Department of Public Works & Parks and Worcester Police Department.

Learn More

Money and Treasurer Check Overlapped

American Rescue Plan Act (ARPA)

Worcester was awarded approximately $146 million from the US Department of Treasury and the Commonwealth of Massachusetts related to American Rescue Plan Act of 2021 (ARPA) Coronavirus State and Local Fiscal Recovery Funds.

Learn More

Contact Information

Address

City Manager
City Hall Room 306
455 Main Street
Worcester, MA 01608

Contact

Phone: 508-799-1175
Fax: 508-799-1208
Email Us
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Hours

Monday - Friday
8:30 a.m. - 5 p.m.