Your One-Stop Resource for All Non-Emergency Questions!
You may submit online service requests 24x7. The normal hours of operation for Worcester 311 are Monday through Friday 8 a.m. to 5 p.m. Hours may be extended during winter storms or other City emergencies. For a public safety or medical emergency, call 911.
The Worcester 311 App is a quick and easy way to submit non-emergency requests for assistance with issues you see around the City. See a broken street sign? Snap a picture to submit with the location, and let us fix the problem! Spot a street light pole that's in need of repair? Don't wait until you get home to let us know - use the handy Worcester 311 mobile app to report the issue and add your own comments. All reports are routed through the Worcester 311 customer service center and assigned to the appropriate city department to be addressed in a timely manner. Accessing your City's services has never been easier thanks to the Worcester 311 app.
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311 is an easy-to-remember telephone number that connects you with our highly-trained customer service center representatives. They are ready to help you with requests for non-emergency City services and information.
The 311 Customer Services Center is open Monday through Friday from 7:30 a.m. to 5 p.m.
311 is the number to call to get information and access to all non-emergency City services.
911 is the number to call in case of emergencies (house fire, robbery, crime in progress, medical emergency, etc.).
Yes. If you cannot connect to 311 on your cell phone, you can access Worcester 311 services by dialing 508-929-1300.
Cellular air time charges will apply.
If you are a VOIP customer and having difficulty calling 311, it is best to contact your VOIP provider and let them know you cannot connect. It is up to individual VOIP providers to make 311 services available to their customers. Once configured, VOIP service should work properly as long as you are registered with your address or location within the boundaries of the City of Worcester. Alternatively, you can access Worcester 311 services by dialing 508-929-1300.
Many offices and institutions have complex routing and telephone systems that may need to be configured to allow users to dial 311. You can contact the telecom office for your company or institution and request they reconfigure the system to allow calls to 311. Alternatively, you can access Worcester 311 services by dialing 508-929-1300.
There are several ways the community can request City services other than calling 311. Constituents and visitors are encouraged to download the Worcester 311 mobile app, email firstname.lastname@example.org or follow us and message us on Facebook.
The City of Worcester has a drop-off center that allows residents to dispose of bulk waste items. There is also a yard waste drop-off area, a permanent household hazardous waste collection center and a compost/winter sand pickup area.
Get connected with Worcester's various Social Media accounts. Stay Connected
City Press Conference discussing the launch of the Worcester 311 application.
Learn all about the Worcester 311 App and the future of constituent services!