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You may submit online service requests 24x7. The normal hours of operation for Worcester 311 are Monday through Friday 8 a.m. to 5 p.m. Hours may be extended during winter storms or other City emergencies. For a public safety or medical emergency, call 911.
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The City of Worcester has a drop-off center that allows residents to dispose of bulk waste items. There is also a yard waste drop-off area, a permanent household hazardous waste collection center and a compost/winter sand pickup area.
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VLOG video presentation for ASL residents about Worcester 311.