×Stage 1 - Drought Restrictions are currently in effect. More Info

Worcester 311

Your One-Stop Resource for All Non-Emergency Questions!

  • Submit Your Service Request Online
  • Call 311
  • Email Us

You may submit online service requests 24x7. The normal hours of operation for Worcester 311 are Monday through Friday 8 a.m. to 5 p.m. Hours may be extended during winter storms or other City emergencies. For a public safety or medical emergency, call 911.

Worcester 311 Logo with White Text on Blue Background

Can't Find a Service Request Type?

General Complaint / Other

Search FAQs

Use the search box below to search for a specific FAQ. The options will narrow based on the text you provide to help you find exactly what you're looking for! For example search tax, assessment, pay, excise, parking, vehicle, ticket, recycling, street, snow or water.

Residential Drop-Off Center

The City of Worcester has a drop-off center that allows residents to dispose of bulk waste items. There is also a yard waste drop-off area, a permanent household hazardous waste collection center and a compost/winter sand pickup area.

Learn More

Get Connected

Get connected with Worcester's various Social Media accounts. Stay Connected

ASL VLOG - Customer Service

VLOG video presentation for ASL residents about Worcester 311.

Contact Information

Worcester 311
2 Coppage Drive
Worcester, MA 01603

Accessible via WRTA Bus Line. View Schedules

Emergency: 911
Phone: 311
Email Us

Office Hours:
Monday - Friday
8 a.m. - 5 p.m.

Stay Connected:
Facebook Icon  Twitter Icon

City of Worcester
Worcester 311
Monday - Friday
8 a.m. - 5 p.m.
Phone: 311
Contact Us
Services Tour

Facebook, Twitter, YouTube and Instagram Icons
ALERTWorcester Logo  Smart911 Logo
City of Worcester Seal Image Worcester Public Schools Seal Image Worcester Public Library Logo
Home | Login | Disclaimer | Privacy Policy | Site Map

© 2022 Copyright City of Worcester, MA. All Rights Reserved.

Official City of Worcester, MA Website WorcesterMA.gov