Your One-Stop Resource for All Non-Emergency Questions!
- Worcester 311 Mobile App
- Submit Service Request Online
- Call 311Call 311
- Web Chat Online
- Facebook Messenger
- Email Us
You may submit online service requests 24x7. The normal hours of operation for Worcester 311 are Monday through Friday 8 a.m. to 5 p.m. Hours may be extended during winter storms or other City emergencies. For a public safety or medical emergency, call 911.
Online Service Requests
Submit service requests 24/7 and browse other requests submitted within a specific area of the City. The button will take you to the platform that powers the Worcester 311 app, SeeClickFix.
Worcester 311 Mobile App
Worcester 311
The Worcester 311 App is a quick and easy way to submit non-emergency requests for assistance with issues you see around the City. See a broken street sign? Snap a picture to submit with the location, and let us fix the problem! Spot a street light pole that's in need of repair? Don't wait until you get home to let us know - use the handy Worcester 311 mobile app to report the issue and add your own comments. All reports are routed through the Worcester 311 customer service center and assigned to the appropriate city department to be addressed in a timely manner. Accessing your City's services has never been easier thanks to the Worcester 311 app.
Search FAQs
Use the search boxes below to search for a specific FAQ. Type a keyword in the Question or Answer field and click Apply to help you find what you're looking for! For example: tax, assessment, pay, excise, parking, vehicle, ticket, recycling, street, snow or water.
311 Customer Service Center
The Worcester 311 Customer Service Center is open to residents for walk-in visits at 799 Main St.
Hours of operation:
- Sunday & Monday – CLOSED
- Tuesday 11 a.m. - 7 p.m.
- Wednesday 9 a.m. - 5 p.m.
- Thursday 11 a.m. -7 p.m.
- Friday 9 a.m. - 5 p.m.
- Saturday 8 a.m. - 4 p.m.
The re-imagined space offers municipal services such as:
- Copies of Birth, Death and Marriage Certificates
- Trash & Recycling Services
- Street & Sidewalk concerns
- Nuisance & Complaints
- Seasonal concerns
- Passport applications, effective September 3, 2024
- Library Card Applications
- Access to Department of Transitional Assistance Aid Kiosk
311 Customer Service Center
In this episode of The Buzz with City Manager Batista, we discuss the new 311 Customer Service Center in Main South and all the services it offers to residents.
Watch Now!
Have a Question?
311 is an easy-to-remember telephone number that connects you with our highly-trained customer service center representatives. They are ready to help you with requests for non-emergency City services and information.
The 311 Customer Services Center is open Monday through Friday from 7:30 a.m. to 5 p.m.
311 is the number to call to get information and access to all non-emergency City services.
911 is the number to call in case of emergencies (house fire, robbery, crime in progress, medical emergency, etc.).
Yes. If you cannot connect to 311 on your cell phone, you can access Worcester 311 services by dialing 508-929-1300.
Cellular air time charges will apply.
If you are a VOIP customer and having difficulty calling 311, it is best to contact your VOIP provider and let them know you cannot connect. It is up to individual VOIP providers to make 311 services available to their customers. Once configured, VOIP service should work properly as long as you are registered with your address or location within the boundaries of the City of Worcester. Alternatively, you can access Worcester 311 services by dialing 508-929-1300.
Many offices and institutions have complex routing and telephone systems that may need to be configured to allow users to dial 311. You can contact the telecom office for your company or institution and request they reconfigure the system to allow calls to 311. Alternatively, you can access Worcester 311 services by dialing 508-929-1300.
There are several ways the community can request City services other than calling 311. Constituents and visitors are encouraged to download the Worcester 311 mobile app, email 311@worcesterma.gov or follow us and message us on Facebook.
Related Services
You can learn more by visiting these related pages below.
Animal Control Birth Certificates Bulk Waste Disposal Death Certificates
Dog Licenses Marriage Certificates Trash & Recycling Winter Parking
Residential Drop-Off Center
The City of Worcester has a drop-off center that allows residents to dispose of bulk waste items. There is also a yard waste drop-off area, a permanent household hazardous waste collection center and a compost/winter sand pickup area.
Get Connected
Get connected with Worcester's various Social Media accounts.
Investigations Division Intake Form
Use this online form to submit a report of discrimination, bias, harassment or excessive force to the Executive Office of Diversity, Equity & Inclusion's Investigations Division.
Alternatively, information about the Investigations Division's hotline for reports of discrimination, bias, harassment or excessive force specific to the Worcester Police Department can be found on the DEI Investigations Division page.
Sign Up for ALERTWorcester
Sign-up to be notified by the City of Worcester in the event of emergency situations or critical community alerts. Individuals with disabilities who need assistance can register by calling Worcester 311 at 311.
Contact Information
Address
Worcester 311
455 Main Street
Worcester, MA 01608
Contact
Phone: 311 (508-929-1300 Outside of the City)
Email Us
Hours
Monday - Friday
7:30 a.m. - 5 p.m.