During your visit to the City of Worcester website, the City gathers and stores the following information about your visit. This information does not identify you personally.
This information is collected and analyzed by the City of Worcester to improve our web content and services.
The City of Worcester website does not collect personal information unless the visitor voluntarily provides information by sending an email, completing an online form or online application. Examples of forms and applications on this website include:
The voluntary personal information collected using online forms depends on the form or service you are conducting with the City. Any service available via online form can also be completed in person, via mail, via phone or via fax, depending on the service, if you choose not to submit your information over the internet. The information collected may not be limited to text characters but might also include audio, video or graphic information formats. This information may be stored in a database or sent to city employees via email. We use the information collected to respond to your query or complete the service you have requested. We may also use information collected to improve our services. All information, including survey, email information or form data may be shared internally with other departments within the extent permitted by law. The information will not be distributed externally except as required by the Massachusetts Public Records Law. Survey data, if released, will only be provided in an aggregated format.
The City of Worcester does not:
Some city projects involve collaboration with other local or state government agencies. Voluntary personal information submitted to the City of Worcester to express interest in or make comments about such projects may be shared with the other agencies involved.
The City of Worcester website offers visitors the ability to subscribe to email and SMS distribution lists. Visitors are free to unsubscribe should they not want to receive future communications from the City. A valid email address/phone number must be provided when subscribing or unsubscribing from email/SMS lists. All other personally identifiable information is optional.
In the state of Massachusetts, there are laws to ensure that government is open and transparent. The public has a right to access appropriate records and information entrusted to the city government.
Pursuant to the Massachusetts Public Records Law, M.G.L. c. 4, § 7(26), all of the information collected at the City of Worcester website potentially becomes a public record and may be subject to inspection and copying by members of the public, unless an exemption in the law exists. Some state laws outside the Public Records Law protect specific records. For example, certain medical records held by the Massachusetts Department of Public Health and Environment are specifically kept from disclosure under separate laws. Investigative records maintained by regulatory agencies and business and licensing boards may be exempt. Finally, specific federal law may govern whether certain information or documents may be disclosed. Careful legal research is required to evaluate each request for public records.
Cookies are small text files generated by the Web server and stored on the visitor's computer. Cookies can be read by the Web server to determine if a particular Web page has already been visited or when the visitor last accessed the website. An example would be for an online survey where a cookie could be used to tell the Web server that a particular visitor has already completed the survey. Cookies do not contain personal information and are not used to mine data.
The City of Worcester uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including "firewalls" and encryption (Secure Socket Layer) technology. We employ many different security techniques to protect such data from unauthorized access. "Perfect" security however, does not exist on the Internet. Unless a particular Web page on the City of Worcester website indicates that encryption technology is being used, the user should not assume that information submitted through that Web page to the City of Worcester Web server will be treated as confidential. Visual cues (an unbroken key or locked lock) report to the visitor that the online service is secure through a given Web page. If a user submits information to the City of Worcester's Web server through a Web page containing visual indicators of active encryption technology, the City of Worcester will take all reasonable precautions to safeguard the confidentiality of such information, but shall nevertheless not be held liable for any injury caused by the disclosure of that information, whether caused by security breach, accident, inadvertence or any other act resulting in disclosure.
Unauthorized attempts to upload information or change information on this Web site are strictly prohibited and may be punishable under all state Computer Trespass laws and federal statutes including the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.