Yes. The City of Worcester Human Resources department is responsible for hiring the civilian support staff.

The WPD is a Civil Service Department. You must score high enough on the Civil Service Exam to be considered. Exams for Worcester are every two years. Exams are scheduled by the Commonwealth of Massachusetts Human Resources Division in Boston, 1-800-392-6178.

Interested candidates are required to apply online with the State Division of Human Resources (HRD). HRD does not accept paper applications anymore.

A refund check is issued to a taxpayer who has a credit balance on their bill, provided that they supply the City with the proper information and they have no other outstanding taxes due and payable to the City.

If you or your mortgage company have paid the tax bill and for some reason you receive a demand notice for non-payment of the tax due, you must provide proof of payment. Please call us at 508-799-1075 for the requirements.

If your check is returned due to insufficient funds, absence of signature, or technical error, the account will have the same status as an 'unpaid' account. You will receive notice from the Collector of Taxes notifying you of the insufficient funds. As provided by law, a penalty charge of $25.00 or 1% of the amount of the check (whichever is greater) will be assessed to your tax account for each bad check received, in addition to any other fees and interest applicable. You will be required to make payment by cash, certified check, or money order within 10 days.

New owners will be automatically updated by the Assessor's Office upon receipt of a copy of the recorded deed from the Registry of Deeds. If the sale is very close to a tax due date, you may call the Treasurer's Office at 508-799-1075 or email us for a remittance slip to be sent to you. You may also update the mailing address on the bill by filing out the online form. The Collector of Taxes is required by Massachusetts General Law to issue the bill to the assessed owner as of January 1.

Under state law, failure to receive a bill does not affect the validity of the tax or any interest or fines incurred due to late payment(s). It is the responsibility of the taxpayer to secure his/her tax bill when one is not received. You can request a duplicate tax bill via email or by calling the Treasurer's Office at 508-799-1075 to request the form. The Treasurer's Office will mail you a remittance slip on request. However, the request must be received early enough to allow sufficient time to avoid late charges.

If your taxes are escrowed by a bank or mortgage company, you will want to ensure that they make timely payment. Most banks and mortgage companies subscribe to a tax service that will notify them directly of the amount they need to pay for your taxes. However, if you have recently purchased, refinanced, or have a mortgage company that does not subscribe to a tax service, it will be up to you to notify them by forwarding your tax bill to them. DO NOT change your mailing address on your tax bill to be sent directly to the mortgage company.

Tax payments must be received on or before the due date to avoid interest charges. If payment is not made within 30 days of the original date of mailing, the account will begin to accrue interest at the rate of 14% per annum, computed from the date the bill was due. A demand notice will be sent and a demand fee of $5.00 is charged against the account. If the account remains outstanding 14 days after the issuance of the demand notice, a warrant notice is sent. The warrant fee is $9.00. Please note that demand and warrant notices are sent only on the third and fourth quarter bills.