The Worcester Consumer Rights Program (WCRP) is a local consumer program (LCP) that offers mediation service in cooperation with the Massachusetts Attorney General's Office (AGO). The service is available to consumers in Worcester and surrounding towns. The purpose of the Worcester Consumer Rights Program is to provide amicable mediation to consumers who are involved in a dispute or have a complaint against a business that is licensed to operate in Massachusetts. The program is voluntary and does not carry any cost to either the consumer or business. You may call us at the Worcester Senior Center: 508-799-1232 X48018.
Types of common complaints that we handle:
- Car Sales & Financing
- Consumer Fraud
- Debt Collection
- Defective Products
- Home Improvement Contracts
- Identity Theft
- Telemarketing Fraud
- Utility Bills
You can also file a complaint to report unfair and deceptive advertising or commercial practice under the Massachusetts Consumer Protection Act - 93A.
News:
Robin Schwartz from the Worcester Consumer Rights Program joined Jeanne Foy (MASSPIRG Consumer Action Center) and Jen Koch (MetroWest Local Consumer Program) for an interview with Quincy Access Television during National Consumer Protection Week. They spoke about the latest scams and discussed the role of local consumer programs who work with and are funded by the Massachusetts Attorney General's Office.
The link to the interview is Currently in Quincy: National Consumer Protection Week (3/6/2026) (starting at the 8:30 mark).
For more information about the Attorney General’s Consumer Advocacy & Response Division (CARD) and to file an online consumer complaint, visit Get Consumer Support | Mass.gov.
Filing a Consumer Complaint
You may file a consumer complaint with the Massachusetts Attorney General's Office in one of the following ways: (1) online by using the link below, (2) regular mail by calling the Worcester Consumer Rights Program at 508-799-1232, ext. 48018 to request a blank complaint form, or (3) in-person at the Worcester Senior Center, 128 Providence Street, Worcester.
*Service Area - Worcester and surrounding towns: Auburn, Berlin, Blackstone, Boylston, Clinton, Cochituate, Douglas, Grafton, Holden, Hopedale, Leicester, Medway, Mendon, Milford, Millbury, Millis, Millville, Northborough, Northbridge, Paxton, Shrewsbury, Southborough, Sutton, Upton, Uxbridge, West Boylston and Westborough.
Brochures
Contact Information
Address
Worcester Senior Center
128 Providence Street
Worcester, MA 01604
Contact
Phone: 508-799-1232
Fax: 508-799-1743
elderaffairs@worcesterma.gov
Hours
Monday - Friday
9 a.m. - 4:30 p.m.