Worcester Consumer Rights Program

The Worcester Consumer Rights Program (WCRP) is a local consumer program (LCP) that offers mediation service in cooperation with the Massachusetts Attorney General's Office (AGO). The service is available to consumers in Worcester and surrounding towns. The purpose of the Worcester Consumer Rights Program is to provide amicable mediation to consumers who are involved in a dispute or have a complaint against a business that is licensed to operate in Massachusetts. The program is voluntary and does not carry any cost to either the consumer or business. You may call us at the Worcester Senior Center: 508-799-1232 X48018.

Types of common complaints that we handle:

  • Car Sales & Financing
  • Consumer Fraud
  • Debt Collection
  • Defective Products
  • Home Improvement Contracts
  • Identity Theft
  • Telemarketing Fraud
  • Utility Bills

You can also file a complaint to report unfair and deceptive advertising or commercial practice under the Massachusetts Consumer Protection Act - 93A.

Consumer Advisory - Crisis Pregnancy Centers

If you are pregnant and looking to understand your abortion options, consult with a licensed reproductive healthcare provider. CPCs do not provide abortion care, and the information presented to you at these facilities​ about your options is often misleading and inaccurate. Learn more about these misleading CPCs from the Mass.gov resources below.

Filing a Complaint

You may file a complaint directly (in person or by mail) for any of the above with the Office of Human Rights or with the Massachusetts Attorney General's Office:

File a Complaint

*Service Area - Worcester and surrounding towns: Auburn, Berlin, Blackstone, Boylston, Clinton, Cochituate, Douglas, Grafton, Holden, Hopedale, Leicester, Medway, Mendon, Milford, Millbury, Millis, Millville, Northborough, Northbridge, Paxton, Shrewsbury, Southborough, Sutton, Upton, Uxbridge, West Boylston and Westborough.


Contact Information

Elder Affairs
Worcester Senior Center

128 Providence Street
Worcester, MA 01604

Accessible via WRTA Bus Line. View Schedules

Phone: 508-799-1232
Fax: 508-799-1743
Email Us

Office Hours:
Monday - Friday
9 a.m. - 4:30 p.m.

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City of Worcester
Worcester 311
Monday - Friday
8 a.m. - 5 p.m.
Phone: 311
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