The Worcester Consumer Rights Program (WCRP) is a local consumer program (LCP) that offers mediation service in cooperation with the Massachusetts Attorney General's Office (AGO). The service is available to consumers in Worcester and surrounding towns. The purpose of the Worcester Consumer Rights Program is to provide amicable mediation to consumers who are involved in a dispute or have a complaint against a business that is licensed to operate in Massachusetts. The program is voluntary and does not carry any cost to either the consumer or business. You may call us at the Worcester Senior Center: 508-799-1232 X48018.
Types of common complaints that we handle:
- Car Sales & Financing
- Consumer Fraud
- Debt Collection
- Defective Products
- Home Improvement Contracts
- Identity Theft
- Telemarketing Fraud
- Utility Bills
You can also file a complaint to report unfair and deceptive advertising or commercial practice under the Massachusetts Consumer Protection Act - 93A.
Consumer Tip:
Never access your bank account through a link in an email. Verify bank alerts by logging in directly to your bank's official app or website, or contact your bank using the phone number on the back of your debit or credit card.
For more information, contact the Worcester Consumer Rights Program at 508-799-1232, ext. 48018 or schwartzr@worcesterma.gov.
News:
October 6 at 1 p.m. - The Worcester Consumer Rights Program will join the Better Business Bureau of Central New England at the Worcester Public Library for a free scam prevention seminar designed to give you the knowledge and confidence you need to protect yourself in an increasingly complex digital world.
Learn How to Spot a Scam Seminar.
For more information about the Attorney General’s Consumer Advocacy & Response Division (CARD) and to file an online consumer complaint, visit Get Consumer Support | Mass.gov.
Filing a Consumer Complaint
You may file a consumer complaint with the Massachusetts Attorney General's Office in one of the following ways: (1) online by using the link below, (2) regular mail by calling the Worcester Consumer Rights Program at 508-799-1232, ext. 48018 to request a blank complaint form, or (3) in-person at the Worcester Senior Center, 128 Providence Street, Worcester.
*Service Area - Worcester and surrounding towns: Auburn, Berlin, Blackstone, Boylston, Clinton, Cochituate, Douglas, Grafton, Holden, Hopedale, Leicester, Medway, Mendon, Milford, Millbury, Millis, Millville, Northborough, Northbridge, Paxton, Shrewsbury, Southborough, Sutton, Upton, Uxbridge, West Boylston and Westborough.
Brochures
Contact Information
Address
Worcester Senior Center
128 Providence Street
Worcester, MA 01604
Contact
Phone: 508-799-1232
Fax: 508-799-1743
elderaffairs@worcesterma.gov
Hours
Monday - Friday
9 a.m. - 4:30 p.m.