Patricia M. LaFore, Esq., Director
The Accessibility Division, a division of Diversity, Equity & Inclusion, ensures that all Worcester residents and visitors with disabilities have access to city programs and services by providing information and referral, advocacy, outreach and educational programs. In addition, this office advises and assists city officials and employees in ensuring compliance with local, state and federal laws and regulations that affect people with disabilities. The City provides information, referrals, guidance and technical assistance to individuals, public agencies, businesses and organization in all matters pertaining to disabilities on a confidential and free basis.
The City of Worcester has organized programs to help assist people with disabilities and bring awareness to the community as a whole. Programs such as the Wheelchair Stroll, which provided an opportunity to better understand what it is like to navigate city streets from the perspective of a wheelchair. The City also offers a tour of City Hall, which includes welcoming remarks from city officials, a presentation on the architecture of city hall, a mock city council meeting and guided tour of city hall. We will also lend you simultaneous interpretation equipment at no cost. Please contact us for any inquiries.
Our Commitment
The City of Worcester does not discriminate on the basis of disability in admission to, access to or operation of its programs, services or activities. The City does not discriminate on the basis of disability in its hiring or employment practices.
Americans with Disabilities Act Civic Engagement Disability Etiquette

Accessibility Advisory Commission
The Accessibility Advisory Commission ensures that all Worcester residents and visitors with disabilities have access to city programs and services by providing information and referral, advocacy, outreach and educational programs.
ASL VLOG - Disabilities
VLOG video presentation for ASL residents about the Accessibility Division.
Watch Now!
Referrals

The Accessibility Office assists clients in finding more permanent solutions to meet their needs by referring clients to a variety of social service agencies and programs.
Resources
Contact Information
Address
Accessibility
51 Sever Street
Worcester, MA 01609
Contact
Phone: 508-799-1995
Email Us
Hours
Monday - Friday
8:30 a.m. - 5 p.m.