Victor Perez, Interim Director


The Accessibility Division ensures that all Worcester residents and visitors with disabilities have access to city programs and services by providing information and referral, advocacy, outreach and educational programs. In addition, this office:

  • Provides services and referrals to the roughly 25% of the Worcester population with disabilities and their families;
  • Monitors the city's development for the proper accessibility protocols;
  • Encourages public awareness of disability issues;
  • Reviews and make recommendations about policies, procedures, services and activities of city departments and agencies as they affect people with disabilities;
  • Works in cooperation with city departments and agencies to bring about full and equal participation by people with disabilities;
  • Advises and assists city officials and employees in ensuring compliance with local, state and federal laws and regulations that affect people with disabilities;
  • Provides information, referrals, guidance and technical assistance to individuals, public agencies, businesses and organization in all matters pertaining to disabilities on a confidential and free basis.

Top Services

  • Please contact the Accessibility Division at 508-799-8486 to report accessibility issues.

Wheelchair Accessible Vehicles

The City of Worcester is proud to announce that one of our local transportation companies, Yellow Cab, is introducing wheelchair accessible vehicles in their fleet!

Yellow Cab Accessible Vehicles

Programs & Initiatives

City Hall Building
City Hall Tours for People with Disabilities and Allies
Tours include welcoming remarks from city officials, a presentation on the architecture of city hall, a mock city council meeting and guided tour of city hall. To request a tour or for additional questions, please contact us at or at 508-799-8486.
Launch guide pilot program kick-off event
Launch Guide Pilot Program
This program provides navigational direction around the Worcester Common and an accessible path of travel inside City Hall and is meant to assist persons with visual impairments, deaf and hard of hearing individuals and others with certain cognitive disabilities.
Simultaneous Interpretation Equipment
Simultaneous Interpretation Equipment
The Accessibility Division can lend you simultaneous interpretation equipment at no cost. Please call us at 508-799-8486 or email us at to reserve the equipment.
People in Wheelchairs Crossing the Street
Wheelchair Stroll
Wheelchair strolls provide an opportunity to better understand what it is like to navigate city streets from the perspective of a wheelchair. We educate and advocate for greater accessibility and universal design.


ASL VLOG - Disabilities

VLOG video presentation for ASL residents about the Accessibility Division.

A Tour of City Hall

Join us on a tour of City Hall brought to you by the City of Worcester Accessibility Office.

Contact Information

Accessibility Division
51 Sever Street
Worcester, MA 01609

Accessible via WRTA Bus Line. View Schedules

Phone: 508-799-1995
Email Us

Office Hours:
Monday - Friday
8:30 a.m. - 5 p.m.

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City of Worcester
Worcester 311
Monday - Friday
8 a.m. - 5 p.m.
Phone: 311
Contact Us
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