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If I have a handicap placard, can I park anywhere?

No. A handicap placard allows you to park only in a handicap designated space and at any on-street metered/pay-by-plate parking space without paying. All other on-street parking restrictions must still be followed, including Prohibited Zones, Tow Zones, Commercial Loading Zones and Passengers Zones. To obtain a handicap placard you must apply at any Massachusetts Registry of Motor Vehicles. For more information, contact them at 1-800-858-3926.

I think the kiosk is broken/malfunctioning. What should I do?

Report any errors you experience or inaccurate parking tickets you received to Worcester 311 at 311 within 72 hours of receiving a ticket between the hours of 8 a.m. - 5 p.m. Monday - Friday. If the kiosk is confirmed defective, mail the ticket to the Parking Administration with the words "Non-Functioning" on the front of the ticket. Include your name and address with the ticket in order to receive a confirmation letter for the dismissed ticket.

I just moved to a street that has signs stating "Resident Parking Permit Only." Why did I get a ticket?

Resident Parking by Permit Only is a City of Worcester Ordinance, which means you must have a permit issued by the City of Worcester to park on that street even if you live on that street. If you don't have a permit, then you may receive a parking ticket. To obtain a permit, you can apply online, by mail or in person. For more information, go to the Residential Parking Program. If you have questions regarding the Residential Parking Program, please call 508-929-1300 ext. 49500, between the hours of 8 a.m.

How do pay stations work?

  1. Enter your vehicle license plate number via the numeric keypad, then press "Done."
  2. Scroll through the hourly choices and make your selection.
  3. Pay for parking using credit card, bills and/or coins.
  4. Verify payment acceptance.
  5. Retrieve your receipt/change in the bottom ticket chute (lift the door).

NOTE: Hit the red "Cancel" button at any time to return to the main screen. You do NOT need to display the receipt on your dash/window.

Exemptions

Real Estate Tax

An exemption is a release from the obligation of having to pay taxes on all or part of a parcel of real property. Personal Exemptions are a reduction in taxes due to a particular personal circumstance and qualifications set forth in the Massachusetts General Laws. The burden is on the applicant to show that he or she falls within the expressed terms of the exemption provision. Exemptions are granted for one year only and an application must be filed to receive the exemption each year.

Change Mailing Address

Motor Vehicle Excise Tax

All billing addresses for excise tax bills originate with the Registry of Motor Vehicles. You may change the billing address of an excise tax bill with the City of Worcester only after it has been issued. The address change will be made to all your outstanding excise bills. To ensure your address is correct on a bill before it is issued, it must be supplied to the Registry of Motor Vehicles.