PAYROLL AND TIME TRACKING SPECIALIST

PAYROLL AND TIME TRACKING SPECIALIST
DEPARTMENT OF HUMAN RESOURCES
CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for the position of Payroll and Time Tracking Specialist within the Payroll Division of the Human Resources Department. Under the direction of the Payroll Director, the Payroll and Time Tracking Specialist will provide front-line customer service and support to City of Worcester employees and residents. This position will predominantly support Workday payroll and time tracking for employees but will also assist with benefits inquiries and general Human Resources (HR) operations. This position is expected to perform initial research and troubleshooting for customer service inquiries and, if necessary, escalate to Payroll, HR, Benefits or Workday subject matter experts as needed. This role requires strong customer service skills, attention to detail, and working knowledge of payroll and HR processes, with the ability to work collaboratively across HR divisions.

 Bilingual applicants are encouraged to apply.

 ESSENTIAL ELEMENTS:

• Serve as a primary customer service point of contact for employees and personnel surrounding all Workday, HCM, payroll, time tracking, absence benefits and Human Resources-related inquiries in person, by phone or via email.
• Respond to employee inquiries related to pay, deductions, taxes, direct deposit, time entry, leave balances, and benefit deductions using Workday HCM and Payroll.
• Perform initial review, research, and troubleshooting of reported issues to determine the root cause of the issue.
• Monitor and respond to general human resource inquiries and appropriately, triage and route issues to Payroll, Benefits, Human Resources, Time Tracking, or Workday technical staff or third parties as appropriate. Escalate any issues as needed to the appropriate Supervisor or Manager within the Human Resources divisions.
• Track, document, and follow up on employee inquiries to ensure a timely resolution and high-quality customer service.
• Assist payroll & benefits staff by gathering documentation and information required to resolve discrepancies or corrections.
• Assist with data flow between time tracking, payroll absence and benefits. 
• Assist with communication to employees, timekeepers and managers regarding payroll schedules, deadlines, and system updates.
• Assist and support the regular processing of payroll, time tracking & absence integrations as needed (EIB support, data support, auditing)
• Identify and track any recurring issues that may come through.
• Other duties as assigned.

 SECONDARY ELEMENTS:

• Respond to general inquiries and direct employees, retirees, or residents to appropriate city divisions when necessary
• Act as a backup escalation point for benefit related issues when front-line or customer service staff are unavailable or unable to resolve them
• Assist with Workday testing, upgrades, implementations, and process improvements
• Assist Benefit staff by gathering documentation and information required to resolve discrepancies or corrections
• Analyze and resolve Benefit and withholding inquiries or changes requested by employees, Human Resources or Technical Services Departments
• Act as a backup support for processing employment forms assisting new employees with payroll, benefits or HR related documentation as needed
• Other duties as assigned

 REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Working knowledge of Workday HCM, Payroll, Benefits and Time Tracking or similar Enterprise Resource Planning (system
• Strong customer service and interpersonal skills with the ability to work effectively with diverse populations and stakeholders
• Working knowledge of federal and state regulations related to employee payroll administration
• Ability to work professionally and compassionately with the public and all levels of staff/management and explain information to employees with varying levels of understanding
• Strong analytical and organizational skills with attention to detail
• Ability to handle sensitive and confidential information with discretion and maintain strict confidentiality
• Ability to manage multiple inquiries and prioritize workload in a deadline-driven environment
• Ability to multitask in a fast-paced environment and complete assignments in a detailed, timely and organized manner
• Ability to establish and maintain effective working relationships with employees, City officials, retirees, and the public
• Detail-oriented with strong analytical and problem-solving skills
• Ability to work independently and collaboratively in a team-oriented environment
• Proficiency with Microsoft Office Suite, other computer software, copier, scanner, printer, and fax machine
• Ability to maintain regular onsite attendance

 MINIMUM REQUIREMENTS:

• High School Diploma or equivalent
• Two (2) years of experience working in a human resources and/or payroll environment
• Computer proficiency, including Microsoft Office
• Excellent communication skills

 PREFERRED QUALIFICATIONS:

• Associate’s degree in business administration, accounting or related field
• Four (4) years of experience in Payroll environment
• Four (4) years of experience in Human Resources
• Four (4) years of experience performing customer service in an office setting
• Experience with Workday or similar Human Resource Information Systems (HRIS).
• Knowledge of payroll deductions, leave administration, employee benefits and Human Resource operations.
• Knowledge of applicable Federal and State law regulations related to payroll and benefits administration.

 SALARY RANGE: $27.23 - $33.23 hourly, full-time, with an excellent benefits package.

To apply, please visit:  www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA  01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, JULY 10, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to:  City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov.