JOB DEVELOPER

JOB DEVELOPER
MASSHIRE CENTRAL CAREER
CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for the position of Job Developer within its MassHire Central Career Center for the Executive Office of Economic Development. The Job Developer is responsible for filling open job orders received from Business Service Representatives while assisting employers and job seekers for the Business Engagement Solutions Team (BEST) within the MassHire Central Career Center. The Job Developer serves as a liaison between companies and potential job applicants to fill local job openings and connects qualified job seekers to the appropriate employers and subsequent workplace opportunities to meet both the job seeker and employer needs.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS:

• Fill open job orders, developed by Business Service Representative (BSR) or other MassHire Career Center staff, with qualified unemployed or under-employed job seekers.
• Manage the recruitment process to ensure process efficiency including sourcing, screening, interviews and candidate preparation in accordance with City policies and practices.
• Prepare and present qualified slate of candidates to hiring managers. Interface with hiring managers at area businesses to ensure satisfaction with referral and job placement services.
• Carry out reverse referrals and job development activities. Job seekers with specific employment preferences or needs are referred to the /Job Developer, who uses their expertise along with Career Center resources, online tools, and employer relationships—to help the individual secure appropriate and sustainable employment.
• Work with the Career Center staff to grow candidate pipelines and match qualified job seekers to open positions by using a variety of tools such as JobQuest, Crystal Reports, & Burning Glass.
• Attract prospective candidates to job postings by conducting internal and external searches through strategic sourcing (i.e. networking, cold-calling, job board utilization, etc.), including developing & implementing innovative recruiting strategies (i.e., strong usage of sourcing channels and advanced internet-mining techniques).
• Assist with set-up and leading employers & job seekers during in-person recruiting events, as well as assist job seekers and employers with technical assistance and troubleshooting on virtual & online platforms such as Premier Virtual throughout the event and registration process.
• Advise employers on best practices for obtaining qualified applicants.
• Assist job seekers with work readiness development needs by connecting them to Career Center skill gap training resources.
• Assist job seekers with resume and cover letter development, job applications, and interview preparation.
• Plan, develop & facilitate workshops and presentations designed to support and educate employers and job seekers.
• Learn and incorporate specialized skill sets that employers seek within those fields in recruiting process.
• Meet and exceed individual and team productivity goals, established by Operations Manager on a daily, weekly and monthly basis specifically with regard to the number of yearly placements.
• Maintain a real-time understanding of all Workforce Innovation Opportunity Act rules, regulations and policy changes.
• Complete routine data entry for daily customer interactions including inputting progress and case notes, service codes, outcomes, and other information in shared and personal data tables, tracking sheets, and the Massachusetts One-Stop Employment System (MOSES).
• Support the organizational goals, inter-department projects, and co-operative initiatives with other staff, municipal and State departments, partnering agencies, vendors, training programs, community-based organizations, and employer customers.
• Complete other duties as assigned.

 REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Professional experience with resume and cover letter writing and review.
• Knowledge of current labor market information.
• Knowledge of state and federal laws/regulations that apply to employment recruitment.
• Excellent computer skills, including Microsoft Office Suite.
• Knowledge of virtual web-based conferencing tools such as WebEx and Zoom, and Microsoft Teams.
• Knowledge of social media platforms (LinkedIn, Facebook, Twitter, and others) and with internet labor‑market research tools and job‑posting boards, including Indeed, Monster, ZipRecruiter, Glassdoor, TORQ, JobQuest, Burning Glass, MassCIS, and similar resources.
• Knowledge of database usage, including but not limited to, SAP and Oracle programs, including Crystal Reports.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to maintain professionalism under all circumstances.
• Ability to establish and maintain effective working relationships with the community, diverse organizations, and interests.
• Strong interpersonal, consultative and negotiation skills.
• Ability to be discreet and maintain confidentiality.
• Ability to manage multiple tasks while maintaining strong attention to detail and organization.
• Ability to complete assignments in a timely manner within a fast‑paced, deadline‑driven environment.
• Ability to identify and resolve potential challenges and risks.
• Motivated self-starter who works well independently & in a team environment.
• Ability to operate standard office equipment.
• Regular onsite attendance is required.

MINIMUM REQUIREMENTS:

• Bachelor's degree in business and public management, human resources, social work, human services, or related field, OR;
  • An equivalent combination of education, training and five (5) years of relevant experience which provide the required knowledge, skills and abilities to perform the required duties of the position will be considered in lieu of the above-mentioned requirements.
• Three (3) years of experience in a high volume recruiting and/or job matching, career counseling, job-coaching role, vocational rehabilitation, or similar role
• Excellent communication skills
• Proficient with Microsoft Office Suite
• Valid driver’s license and access to reliable transportation

PREFERRED QUALIFICATIONS:

• Certification in resume writing
• Two (2) years of managing social media platforms, labor market research tools, and job posting boards in a professional capacity
• Five (5) years of related experience managing all phases of the recruitment process
• Two (2) years of experience leading professional training

SALARY RANGE: $31.40- $38.27 hourly, full-time, with an excellent benefits package. 

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, APRIL 3, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov