MANAGER OF BORROWER SERVICES

 MANAGER OF BORROWER SERVICES
WORCESTER PUBLIC LIBRARY
CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for the position of Manager of Borrower Services for the Worcester Public Library. This position is a paraprofessional position that will oversee all aspects of the Borrower Services division including circulation, interlibrary loan and Mobile Library Services. Under the direction of the Deputy Director of Borrower Services, the position is responsible for all activity and functions dealing with the circulation of materials and related services, including assisting in developing and implementing policies and procedures related to circulation, patron registration, record keeping and revenue collection, bookmobile and training throughout the library system. The ideal candidate will possess excellent interpersonal, communication, and customer service skills and have experience working with diverse populations in an urban community.     

Schedule will include evenings and weekend hours and working at other locations and mobile services vehicles as assigned.

Bilingual applicants are encouraged to apply

ESSENTIAL ELEMENTS:

• Serve as assistant to the Deputy Director of Borrower Services assuming all personnel and other management responsibilities in the absence of the Deputy Director of Borrower Services
• Supervise, coordinate, schedule, train, and evaluate circulation and Mobile Library paraprofessional staff, volunteers, and pages. Make recommendations for hiring and discipline, as necessary
• Plan, direct, and review all functions of the Borrower Services Division under direction of the Deputy Director of Borrower Services, including loan and return of materials, retrieval of overdue materials, patron registration, interlibrary loan, and sorting and shelving materials that address the needs of all library patrons     
• Maintain communication with supervisors in other departments and work with supervisory staff to resolve problems
•  Evaluate and maintain bookmobile stops, oversee bookmobile vehicle maintenance, and communicate with all individuals involved in scheduling, stops, and vehicle upkeep
• Maintain knowledge of all aspects of the Circulation and Mobile Library Departments work at the public service desks    
• Create training and other procedural documentation for the Circulation and Mobile Library Departments 
• Prepare monthly statistics and inventory reports with all data formatted in Excel
• Maintain proficiency in Commonwealth Catalog and WorldShare ILL software and work with support staff to resolve technical problems. Stay informed of system updates and communicate information to staff    
• Interpret and coach staff to interpret library services and policies to patrons in a clear and courteous manner
• Contribute to creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort
• Actively participate in staff development, Library and professional committees and training opportunities
• Perform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities           

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrated knowledge of principles and practices of effective library management methods, including work delegation, scheduling, evaluating performance, and maintaining morale
• Experience in the management and operation of Integrated Library Systems, computer software applications and online databases      
• Ability to plan short/long term work objectives with staff, assign tasks and follow-up to ensure quality of work and completeness of tasks
• Ability to take initiative to improve existing work techniques and procedures
• Ability and willingness to mention, train, inspire, and motivate staff while fostering a collaborative team environment within and between divisions
• Ability to resolve conflict with staff and patrons
• Ability to establish and maintain effective working relationships with a diverse, multicultural community, volunteers, and staff
• Excellent interpersonal, written, and verbal communication skills and the ability to communicate with professional and paraprofessional staff about concepts, ideas, and requirements
• Strong commitment to consistent, excellent customer service to a diverse population in an urban environment
• High level of professionalism and commitment to the organization
• Ability to embrace opportunities to learn in a fast-paced changing environment
• Demonstrate proficiency in current and emerging technologies
• Ability to work independently and as part of a team
• Ability to learn and use new and emerging library technologies
• Ability to maintain confidentiality
• Knowledge of the principles and correct usage of the English language including grammar, punctuation, and spelling

MINIMUM REQUIREMENTS:

• Bachelor’s degree OR;
  • An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above-mentioned requirements.
• Two (2) years of experience with personnel management
• Two (2) years of professional work experience in a public library
• Ability to successfully pass CORI/SORI
• Valid Driver’s License required

 PREFERRED QUALIFICATIONS:

• Demonstrated experience with integrated library systems
• Two (2) years of customer service experience
• Two (2) years of supervisory experience in a public library

HIRING SALARY RANGE: $73,905 - $82,796 annually, full-time, excellent benefits package.

FULL SALARY RANGE: $73,905 - $91,667 annually

The Worcester Public Library makes every effort to support ALA’s “Core Competences of Librarianship” http://www.ala.org/educationcareers/careers/corecomp as approved and adopted as policy by the ALA Council, January 27th, 2009, and, as an Affirmative Action/Equal Opportunity Employer, values diversity and aims to have its workforce reflect the community.

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, FEBRUARY 20, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov.

For a full job description please visit: www.mywpl.org/jobs-wpl