×Worcester health officials have issued a citywide mask advisory due to a surge in positive COVID-19 cases. More Info


Public Notice

As a reminder, gloves and masks should be disposed of in your yellow City trash bags, not in recycling bins. Recycling bins containing gloves or masks will not be collected.

If you suspect that the yellow bags you have purchased are defective, please call Customer Service at 508-929-1300. You can return them for an exchange at the point of sale or bring defective bags to 76 East Worcester Street, Monday through Friday from 7:30 a.m. to 5 p.m. for exchange.

Zero-Sort recycling is a state-of-the-art process that enables paper, cardboard, plastic, glass and metal cans to be collected together in one bin, eliminating the need for you to separate recyclables. Remember that bags are not allowed in your recycling! If you need more space for your recyclables, you may use any type of durable, weather-proof container (no larger that 30 gallons) as an additional recycling bin.

Guide to Zero-Sort Recycling

Zero-Sort Recycling

Toss ONLY the Zero-Sort recyclables listed below into your recycling bin (for single-family and multi-family residential buildings containing up to six units). Want to know if you can put something in your recycling bin? Check out the DEPs Recycle Smart Website.

  • Aluminum & Steel Cans (Foil & Empty Food & Beverage Cans)
  • Boxboard (Dry-Food Boxes, Egg Cartons & Rolls)
  • Corrugated Cardboard (Wavy Center Layer)
  • Glass Bottles & Jars (Empty Food & Beverage Bottles & Jars)
  • Newspaper, Junk Mail, Magazines & Office Paper (Paper Bags, Envelopes & Catalogs)
  • Plastic Bottles, Jugs, Tubs & Lids (Empty Kitchen, Laundry & Bath Containers)
Graphic of Acceptable Recyclables
  • Bagged Recyclables
  • Batteries
  • Ceramics or Baking Glass
  • Clothing/Textiles
  • Disposable Items
  • Electronics
  • Food Waste/Liquids
  • Hazardous Materials or Explosives
  • Medical Waste
  • Plastic Bags
  • Plastic Wrap, Films or Tarps
  • Scrap Metal Items
  • Tanglers
  • Waxy Coated Paper Items
  • Wood, Waste or Tires
Graphic of Unacceptable Recyclables


  • Do not use plastic bags for recycling.
  • No items smaller than 2" in size.
  • To avoid recyclables from blowing out of your bin, place heavier items on top of your recycling bin.
  • Napkins, paper plates, paper cups and plastic coated paper must be placed in the yellow city trash bags.
  • Set recyclables and trash apart by at least 4 feet.
  • Rinse all containers clean.
  • Flatten containers when possible to conserve space.


Set recyclables and trash at the curb between 6 a.m. and 7:30 a.m. on your scheduled trash/recycling day. Whenever a scheduled collection day falls on a holiday, that day's collection and all remaining collections for the week will be delayed one day.

Collection Schedule Map

Observed Holidays

How to Obtain a Recycling Bin

IMPORTANT NOTICE: We are temporarily out of stock on recycling bins. Please use any type of durable, weather-proof container (no larger that 30 gallons) as a temporary recycling bin until stock returns.

A recycling bin can be obtained at the DPW&P Customer Service Center located at:

76 East Worcester Street
7:30 a.m. - 5 p.m.

  • Please be sure to bring proof of residency with you.
  • New residents will receive one bin free of charge.
  • A resident who brings in their damaged bin will receive a new bin in exchange.
  • To replace a bin that has been lost or stolen costs $5.00.

Have a Question?

Contact Information

Customer Service
76 East Worcester Street
Worcester, MA 01604

Accessible via WRTA Bus Line. View Schedules

Phone: 508-929-1300
Fax: 508-799-1448
Email Us

Office Hours:
Monday - Friday
7:30 a.m. - 5 p.m.

Chat with a Live DPW&P Customer Service Member!

Sign Up for ALERTWorcester!

Stay Connected:
Facebook Icon  Twitter Icon  YouTube Icon

City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
Contact Us
Services Tour

Facebook, Twitter, YouTube and Instagram Icons
ALERTWorcester Logo  Smart911 Logo
City of Worcester Seal Image Worcester Public Schools Seal Image Worcester Public Library Logo
Home | Login | Disclaimer | Privacy Policy | Site Map

© 2022 Copyright City of Worcester, MA. All Rights Reserved.

Official City of Worcester, MA Website WorcesterMA.gov