Access to Recovery (ATR) Program Facilitator

The City of Worcester is seeking qualified applicants for the position of Access to Recovery (ATR) Program Facilitator for the MassHire Central Career Center. The Access to Recover (ATR) Program Facilitator will work closely with the ATR program partners, oversee the cohort career pathway curriculum activities, and provide administrative support to other Career Center teams. Under the direction of the ATR Program Supervisor, this position will co-facilitate curriculum, provide support and case management to program participants, complete documentation and narrative reports, and regularly collaborate with community and outside agencies to ensure program success. The ATR Program Facilitator will oversee the ATR Paths to Empowerment (P2E) Program is a 3-week, 60-hour course that addresses the unique barriers that people in early recovery face when seeking employment and assist participants to become job ready. This position will be required to travel between sites based on operational needs.

Bilingual applicants are encouraged to apply.

Essential Elements:

• Co-facilitate the Access to Recovery (ATR) - Paths to Empowerment (P2E) curriculum, an ongoing 3-week cycle of pre-employment workshops for individuals in early recovery.
• Network, collaborate and communicate efficiently and effectively with participants, ATR partners, including coordinators, administrative/technical support, residential treatment centers, and other community agencies serving identified population.
• Perform associated case management duties for cohort participants and other MassHire Central customers, as needed.
• Develop Individualized Service Plans based on assessments and perform appropriate data entry. Maintain accurate, time sensitive, and confidential database systems for all required aspects of programs.
• Follow up with progress notes on a regular basis in accordance with established standards, definitions, protocols, and policies.
• Conduct timely, accurate, and complete documentation and reports reflecting services rendered and progress made toward mutually identified participant goals, as well as referrals to resources.
• Communicate any related issues and/or concerns to the ATR Program Supervisor, in a timely manner.
• Attend and participate in all scheduled meetings and various, job-related trainings, conferences, and community events.
• Provide general administrative duties such as filing, photocopying, and preparing workshop materials.
• Create a positive atmosphere and a safe space for open discussions for program participants.
• Provide support to all program participants in a way that reflects the dignity and worth of every individual, as well as address barriers associated with justice-involved populations and those in active recovery.
• Other duties as assigned

Secondary Elements:

• Strive to make customers feel welcome and comfortable, while providing timely information to meet needs.
• Develop and maintain excellent working relationships with colleagues, participants, customers, community partners, and training providers, from diverse backgrounds.
• Manage workload using modern technology

Required Knowledge, Skills, and Abilities:

• Ability to lead, motivate, and build consensus for successful implementation of project, team initiatives, and organizational goals and objectives.
• Ability to effectively provide guidance to individuals with barriers to employment.
• Ability to work in a team environment, as well as individually.
• Ability to network and collaborate with program partners on behalf of Career Center.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality.
• Ability to provide exceptional customer service.
• Strong interpersonal skills.
• Strong group facilitation skills.
• Ability to maintain multiple databases.
• Ability to research, solve problems, and collect required documentation.
• Technologically proficient in internet searches, online platforms such as Zoom, WebEx, Teams, Google Suite, and programs within the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to work with diverse populations.
• Regular onsite attendance is required.
• Ability to multi-task.

Minimum Requirements:

• Associate degree in business administration, human services, or related field or;
  • Any equivalent combination of education, training and five (5) years of experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above mentioned requirements.
• Experience with group facilitation and/or case management.
• Experience with social media platforms, including Facebook, LinkedIn, and Twitter.
• Proficiency with computers, including Microsoft Office Suite and Online platforms.
• Excellent written and verbal communication.
• Valid driver’s license and access to reliable transportation.

Preferred Qualifications:

• Bachelor’s degree in business administration, human services, or related field.
• One (1) year of experience with substance abuse and recovery counseling.
• One (1) year of experience in a workforce development environment.
• One (1) year of experience working with local community resources including government and/or non-government agencies.
• Two (2) years of experience with group facilitation.
• Two (2) years of experience with providing case management

Apply Online

You may also send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY NOVEMBER 27, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov.