Training & Professional Development

The Division of Training and Professional Development is committed to cultivating a high-performing, skilled, and engaged municipal workforce. As part of the Department of Diversity, Equity & Inclusion, the division leads the planning, delivery, and evaluation of training and development programs to employees across the City of Worcester.

This division aligns training initiatives with the municipality's strategic plan and departmental goals, supports employee growth, and fosters a culture of continuous learning, equity, and excellence in public service.

Serving as the central hub for professional development, the division coordinates internal and external learning opportunities, leadership development programs, and career advancement pathways - ultimately enhancing both individual and organizational capacity.

Strategic Pillars of Workforce Development

1. Workforce Learning & Development

• Equip employees with the skills and knowledge needed to perform their jobs effectively and grow in their careers.
  • Soft skills training (e.g., communication, customer service, conflict resolution)
  • New hire orientation and onboarding
  • Continuous learning programs

2. Leadership & Supervisory Training and Development

• Build a strong leadership pipeline and enhance managerial competencies across departments.
  • Supervisor and management academies
  • Coaching and performance management training
  • Succession planning and career pathways
  • Equity-centered leadership development

3. Organizational Culture

• Promote a positive, inclusive, workplace culture aligned with public service values.
  • DEI (Diversity, Equity, and Inclusion) training
  • Respectful workplace and civility programs
  • Employee engagement and change management support