In order to generate a plan that prioritizes the needs of the people of Worcester, the Now | Next process included a strategic variety of methods to engage people from all over the City, including specific efforts to engage with those who aren't typically able to attend traditional planning events. The planning process utilized online surveys, public workshops, listening tours, questionaries, and a long-term library exhibit. All aspects of the public engagement effort were bilingual (English and Spanish), key information was shared in the top 6 languages in Worcester Portuguese, Twi, Vietnamese, Arabic, Albanian, and Swahili), and public workshops were adapted to support hearing and visually impaired participants.