Quality of Life Team

Group Photo of Members of Quality of Life Team Standing in Parking Lot Holding Rakes and Yard Tools

About Us

We are an interdepartmental team made up of members of the City Manager's Office, Department of Inspectional Services, Department of Public Works & Parks and Worcester Police Department.

The team was established in 2015 with three members. Under City Manager Eric Batista the team has expanded to include four nuisance inspectors from DPW&P, four Worcester Police Officers and two Inspectional Services members. We also work in collaboration with a growing Homeless Outreach Team run out of the Department of Health and Human Services.


To strengthen community partnerships, expand outreach efforts and implement innovative strategies to create neighborhoods that are not only safe, but welcoming and thriving.


The Quality of Life Team handles a variety of issues, including:

  • Business and Neighborhood Relationships
  • Trash
  • Illegal Dumping
  • Vacant/Unsecure Properties
  • Homelessness
  • Unregistered Vehicles on the Street
  • Needle removal
  • Other Police Issues


  • Refer unhoused individuals to services.
  • Educate individuals that they can't illegally dump and alert them to the residential drop-off centers and the Yellow Trash Bag program.
  • Stay informed about emerging trends, conduct outreach and adjust our strategies to effectively address new strategies.
  • Follow a Neighborhoods First model, working with community stakeholders to advocate for a better quality of life through communication and collaboration in every neighborhood.

An Inside Look of the Quality of Life Team

The City's Quality of Life Team's goal is to create welcoming and thriving neighborhoods. Watch the mini doc to find out more about the interdepartmental team and its responsibilities.

Contact Information

City Manager
City Hall Room 306
455 Main Street
Worcester, MA 01608

Accessible via WRTA Bus Line. View Schedules

Phone: 508-799-1175
Fax: 508-799-1208
Email Us

Office Hours:
Monday - Friday
8:30 a.m. - 5 p.m.

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City of Worcester
Worcester 311
Monday - Friday
8 a.m. - 5 p.m.
Phone: 311
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