Report a Problem - Four Ways to Reach Us!
You may submit online service requests 24x7. The normal hours of operation for our Customer Service Center are Monday through Friday 7:30 a.m. to 5 p.m. Hours may be extended during winter storms or other City emergencies. For a public safety or medical emergency, call 911.
Can't Find a Service Request Type?
Use the search box below to search for a specific FAQ. The options will narrow based on the text you provide to help you find exactly what you're looking for! For example search tax, assessment, pay, excise, parking, vehicle, ticket, recycling, street, snow or water.
The City of Worcester has a drop-off center that allows residents to dispose of bulk waste items. There is also a yard waste drop-off area, a permanent household hazardous waste collection center and a compost/winter sand pickup area.
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VLOG video presentation for ASL residents about the DPW&P Customer Service Center.