Report a Problem - Four Ways to Reach Us!
You may submit online service requests 24x7. The normal hours of operation for our Customer Service Center at 76 East Worcester Street are Monday through Friday 7:30 a.m. to 5 p.m. Hours may be extended during winter storms or other City emergencies. For a public safety or medical emergency, call 911.
Can't Find a Service Request Type?
The City of Worcester has a drop-off center that allows residents to dispose of bulk waste items. There is also a yard waste drop-off area, a permanent household hazardous waste collection center and a compost/winter sand pickup area.
Get connected with Worcester's various Social Media accounts. Stay Connected
Hazardous Waste Days are typically held once in the Spring and once in the Fall. Appointments are scheduled for a 30 minute timeframe and can be scheduled up to 48 hours before the desired appointment date/time.
VLOG video presentation for ASL residents about the DPW&P Customer Service Center.
Customer Service
76 East Worcester Street
Worcester, MA 01604
Phone: 508-929-1300
Fax: 508-799-1448
Email Us
Office Hours:
Monday - Friday
7:30 a.m. - 5 p.m.
Stay Connected:
