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Customer Service

Report a Problem - Four Ways to Reach Us!

  • Submit Your Service Request Online
  • Call 508-929-1300
  • Email Us

You may submit online service requests 24x7. The normal hours of operation for our Customer Service Center at 76 East Worcester Street are Monday through Friday 7:30 a.m. to 5 p.m. Hours may be extended during winter storms or other City emergencies. For a public safety or medical emergency, call 911.

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General Complaint / Other

Residential Drop-Off Center

The City of Worcester has a drop-off center that allows residents to dispose of bulk waste items. There is also a yard waste drop-off area, a permanent household hazardous waste collection center and a compost/winter sand pickup area.

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ASL VLOG - Customer Service

VLOG video presentation for ASL residents about the DPW&P Customer Service Center.

Contact Information

Customer Service
76 East Worcester Street
Worcester, MA 01604

Accessible via WRTA Bus Line. View Schedules

Phone: 508-929-1300
Fax: 508-799-1448
Email Us

Office Hours:
Monday - Friday
7:30 a.m. - 5 p.m.

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City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
508-929-1300
Contact Us
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