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Customer Service

Report a Problem - Four Ways to Reach Us!

  • Submit Your Service Request Online
  • Call 508-929-1300
  • Email Us

You may submit online service requests 24x7. The normal hours of operation for our Customer Service Center are Monday through Friday 7:30 a.m. to 5 p.m. Hours may be extended during winter storms or other City emergencies. For a public safety or medical emergency, call 911.

Can't Find a Service Request Type?

General Complaint / Other

Search FAQs

Use the search box below to search for a specific FAQ. The options will narrow based on the text you provide to help you find exactly what you're looking for! For example search tax, assessment, pay, excise, parking, vehicle, ticket, recycling, street, snow or water.

Residential Drop-Off Center

The City of Worcester has a drop-off center that allows residents to dispose of bulk waste items. There is also a yard waste drop-off area, a permanent household hazardous waste collection center and a compost/winter sand pickup area.

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Get Connected

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ASL VLOG - Customer Service

VLOG video presentation for ASL residents about the DPW&P Customer Service Center.

Contact Information

Department of Public Works
20 East Worcester Street
Worcester, MA 01604

Accessible via WRTA Bus Line. View Schedules

Phone: 508-929-1300
Fax: 508-799-1448
Email Us

Office Hours:
Monday - Friday
9 a.m. - 4 p.m.

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City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
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