Report a Problem - Four Ways to Reach Us!
You may submit online service requests 24x7. The normal hours of operation for our Customer Service Center are Monday through Friday 7:30 a.m. to 5 p.m. Hours may be extended during winter storms or other City emergencies. For a public safety or medical emergency, call 911.
Can't Find a Service Request Type?
The City of Worcester has a drop-off center that allows residents to dispose of bulk waste items. There is also a yard waste drop-off area, a permanent household hazardous waste collection center and a compost/winter sand pickup area.
Get connected with Worcester's various Social Media accounts. Stay Connected
VLOG video presentation for ASL residents about the DPW&P Customer Service Center.
Department of Public Works
20 East Worcester Street
Worcester, MA 01604
Phone: 508-929-1300
Fax: 508-799-1448
Email Us
Office Hours:
Monday - Friday
7:30 a.m. - 5 p.m.
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