Consumer Rights

The Worcester Consumer Rights Program (WCRP) is a local consumer program (LCP) that offers mediation service in cooperation with the Massachusetts Attorney General's Office (AGO). The service is available to consumers in Worcester and surrounding towns. The purpose of the Worcester Consumer Rights Program is to provide amicable mediation to consumers who are involved in a dispute or have a complaint against a business that is licensed to operate in Massachusetts. The program is voluntary and does not carry any cost to either the consumer or business.

Types of common complaints that we handle:

  • Car Sales & Financing
  • Consumer Fraud
  • Debt Collection
  • Defective Products
  • Home Improvement Contracts
  • Identity Theft
  • Telemarketing Fraud
  • Utility Bills

You can also file a complaint to report unfair and deceptive advertising or commercial practice under the Massachusetts Consumer Protection Act - 93A.

Filing a Complaint

You may file a complaint directly (in person or by mail) for any of the above with the Office of Human Rights or with the Massachusetts Attorney General's Office:

File a Complaint

*Service Area - Worcester and surrounding towns: Auburn, Berlin, Blackstone, Boylston, Clinton, Cochituate, Douglas, Grafton, Holden, Hopedale, Leicester, Medway, Mendon, Milford, Millbury, Millis, Millville, Northborough, Northbridge, Paxton, Shrewsbury, Southborough, Sutton, Upton, Uxbridge, West Boylston and Westborough.


Contact Information

Office of Human Rights
City Hall Room 101
455 Main Street
Worcester, MA 01608

Accessible via WRTA Bus Line. View Schedules

Phone: 508-799-8486
Fax: 508-799-1208
Email Us

Office Hours:
Monday - Friday
8:30 a.m. - 5 p.m.

City of Worcester
Worcester 311
Monday - Friday
8 a.m. - 5 p.m.
Phone: 311
Contact Us
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