Charles R. Goodwin, Director
The mission of the Department of Emergency Communications is to enhance the quality of life of every person in Worcester by receiving and processing 911 emergency calls and non-emergency calls by dispatching the appropriate emergency responder units in a prompt, efficient, courteous and professional manner, to help save lives, protect property and assist the public. We strive towards making Worcester a safer community in which to live, work and visit.
The Emergency Management Division develops, coordinates and leads the City's Emergency Management Program, enabling effective preparation for, and efficient response to, emergencies and disasters in order to save lives, reduce human suffering and reduce property loss. To accomplish this mission, the Emergency Management Division:
Emergency Communications & Management
2 Coppage Drive
Worcester, MA 01603
Emergency Communications
Emergency: 911
Phone: 508-799-8606
Fax: 508-799-1389
Email Us
Office Hours:
24 Hours x 7 Days
Emergency Management
Phone: 508-799-1840
Fax: 508-799-1389
Email Us
Office Hours:
Monday - Friday
8 a.m. - 5 p.m.
Stay Connected:
Emergency
911
Worcester 311
311
Utilities:
National Grid
1-800-322-3223
Eversource
1-800-592-2000
Spectrum
1-833-694-9259
Verizon
1-800-922-0204
