Charles R. Goodwin, Director
The mission of the Department of Emergency Communications is to enhance the quality of life of every person in Worcester by receiving and processing 911 emergency calls and non-emergency calls by dispatching the appropriate emergency responder units in a prompt, efficient, courteous and professional manner, to help save lives, protect property and assist the public. We strive towards making Worcester a safer community in which to live, work and visit.
The Emergency Management Division develops, coordinates and leads the City's Emergency Management Program, enabling effective preparation for, and efficient response to, emergencies and disasters in order to save lives, reduce human suffering and reduce property loss. To accomplish this mission, the Emergency Management Division:
IMPORTANT REMINDER:...
Posted: Wednesday 05/25/22 7:00 AM
IMPORTANT TRAINING ANNOUNCEMENT:...
Posted: Tuesday 05/24/22 4:08 PM
Come down and join us at City Hall Common from 11am to 4pm and say hello to some of our hard working Emergency Management staff. We're here to answer your questions and we have some awesome gifts for our visitors!
Posted: Saturday 05/21/22 11:00 AM
As we move into our first heat event of the year, it's a good time to brush up on the warning signs of different heat illnesses. Be sure to stay safe and hydrate. We are expecting temps in the 90's and higher than normal dew points.
Posted: Friday 05/20/22 7:39 AM
The Dept of Youth Services has a Whole Kids Event this weekend. Check out their event and make sure to sign up for summer programs!
Posted: Tuesday 05/17/22 6:42 PM
More News...
Emergency Communications & Management
2 Coppage Drive
Worcester, MA 01603
Emergency Communications
Emergency: 911
Phone: 508-799-8606
Fax: 508-799-1389
Email Us
Office Hours:
24 Hours x 7 Days
Emergency Management
Phone: 508-799-1840
Fax: 508-799-1389
Email Us
Office Hours:
Monday - Friday
8 a.m. - 5 p.m.
Stay Connected:
Emergency
911
City of Worcester Customer Service
508-929-1300
Utilities
National Grid
1-800-322-3223
Eversource
1-800-592-2000
Spectrum
1-833-694-9259
Verizon
1-800-922-0204
