Charles R. Goodwin, Director
The mission of the Department of Emergency Communications is to enhance the quality of life of every person in Worcester by receiving and processing 911 emergency calls and non-emergency calls by dispatching the appropriate emergency responder units in a prompt, efficient, courteous and professional manner, to help save lives, protect property and assist the public. We strive towards making Worcester a safer community in which to live, work and visit.
The Emergency Management Division develops, coordinates and leads the City's Emergency Management Program, enabling effective preparation for, and efficient response to, emergencies and disasters in order to save lives, reduce human suffering and reduce property loss. To accomplish this mission, the Emergency Management Division:
All City of Worcester Police and Fire non emergency lines are back in service. If you have an emergency please dial 911.
Posted: Tuesday 10/04/22 9:03 AM
All non emergency lines for the City of Worcester Police and Fire Departments are down at this time. If you need to report an emergency please call 911.
Posted: Monday 10/03/22 4:43 PM
We love working with our friends at City of Worcester Health & Human Services and preparedness month is a great time to talk about what to do to be ready for disasters or emergencies!
Posted: Thursday 09/22/22 1:39 PM
Be advised that there is an fire operation occurring on Highland Street. This area will experience traffic delays. Any media are asked to stage at the Bath House by Elm Park and representatives will be available for comment at 4:30pm.
Posted: Monday 09/12/22 3:58 PM
Posted: Saturday 09/10/22 5:57 PM
Sign-up to be notified by the City of Worcester in the event of emergency situations or critical community alerts. Also, view multi-lingual informational videos about the ALERTWorcester system.
Emergency Communications & Management
2 Coppage Drive
Worcester, MA 01603
24 Hours x 7 Days
Monday - Friday
8 a.m. - 5 p.m.
City of Worcester Customer Service