Charles R. Goodwin, Commissioner
The mission of the Department of Emergency Communications is to enhance the quality of life of every person in Worcester by receiving and processing 911 emergency calls and non-emergency calls by dispatching the appropriate emergency responder units in a prompt, efficient, courteous and professional manner, to help save lives, protect property and assist the public. We strive towards making Worcester a safer community in which to live, work and visit.
The Emergency Management Division develops, coordinates and leads the City's Emergency Management Program, enabling effective preparation for, and efficient response to, emergencies and disasters in order to save lives, reduce human suffering and reduce property loss.
What We Do
911
Emergency Management
311
Community Participation
You can learn more about getting involved by visiting these pages.
Community Response Team (CERT) Emergency Preparedness Local Emergency Planning Committee
Residents with Disabilities
The filing of a 911 Disability Indicator Form will alert public safety officials that an individual residing at your address communicates over the phone by a TTY and/or has a disability that may hinder evacuation or transport.
READY.GOV - PLAN AHEAD FOR DISASTERS
Be the First to Know
Residents are urged to sign up to be notified by the City in the event of emergency situations or critical community alerts. The system delivers severe weather alerts and general community alerts as well as notices from the Department of Public Works & Parks, such as information on parking bans, leaf collection, trash pickup delays, boil water orders and street closures. Alerts can be sent to cell phones, home phones or via email. Individuals with disabilities who need assistance can register by calling Worcester 311 at 311.
Important Numbers & Information
Emergency
911
Worcester 311
311
Utilities:
National Grid
1-800-322-3223
Eversource
1-800-592-2000
Spectrum
1-833-694-9259
Verizon
1-800-922-0204
Contact Information
Address
Emergency Communications
2 Coppage Drive
Worcester, MA 01603
Contact
Phone: 911 / 508-799-8606
Fax: 508-799-1389
Email Us
Hours
24 Hours x 7 Days