Charles R. Goodwin, Director
The mission of the Department of Emergency Communications is to enhance the quality of life of every person in Worcester by receiving and processing 911 emergency calls and non-emergency calls by dispatching the appropriate emergency responder units in a prompt, efficient, courteous and professional manner, to help save lives, protect property and assist the public. We strive towards making Worcester a safer community in which to live, work and visit.
The Emergency Management Division develops, coordinates and leads the City's Emergency Management Program, enabling effective preparation for, and efficient response to, emergencies and disasters in order to save lives, reduce human suffering and reduce property loss. To accomplish this mission, the Emergency Management Division:
Posted: Wednesday 05/25/22 7:00 AM
IMPORTANT TRAINING ANNOUNCEMENT:...
Posted: Tuesday 05/24/22 4:08 PM
Come down and join us at City Hall Common from 11am to 4pm and say hello to some of our hard working Emergency Management staff. We're here to answer your questions and we have some awesome gifts for our visitors!
Posted: Saturday 05/21/22 11:00 AM
As we move into our first heat event of the year, it's a good time to brush up on the warning signs of different heat illnesses. Be sure to stay safe and hydrate. We are expecting temps in the 90's and higher than normal dew points.
Posted: Friday 05/20/22 7:39 AM
The Dept of Youth Services has a Whole Kids Event this weekend. Check out their event and make sure to sign up for summer programs!
Posted: Tuesday 05/17/22 6:42 PM
Sign-up to be notified by the City of Worcester in the event of emergency situations or critical community alerts. Also, view multi-lingual informational videos about the ALERTWorcester system.
Emergency Communications & Management
2 Coppage Drive
Worcester, MA 01603
24 Hours x 7 Days
Monday - Friday
8 a.m. - 5 p.m.
City of Worcester Customer Service