Emergency Communications & Management

Charles R. Goodwin, Director

About Us

The mission of the Department of Emergency Communications is to enhance the quality of life of every person in Worcester by receiving and processing 911 emergency calls and non-emergency calls by dispatching the appropriate emergency responder units in a prompt, efficient, courteous and professional manner, to help save lives, protect property and assist the public. We strive towards making Worcester a safer community in which to live, work and visit.

The Emergency Management Division develops, coordinates and leads the City's Emergency Management Program, enabling effective preparation for, and efficient response to, emergencies and disasters in order to save lives, reduce human suffering and reduce property loss. To accomplish this mission, the Emergency Management Division:

  • Develops plans and procedures to ensure the highest levels of mitigation, preparedness, response and recovery.
  • Maintains a comprehensive, risk-based, multi-hazard emergency management and training program.
  • Coordinates Federal, State and Local resources for mitigation, preparedness, response and recovery operations.

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Programs & Initiatives

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Sign-up to be notified by the City of Worcester in the event of emergency situations or critical community alerts. Individuals with disabilities who need assistance can register by calling Worcester 311 at 311.
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Citizens with Disabilities
The filing of a 911 Disabilitiy Indicator Form will alert public safety officials that an individual residing at your address communicates over the phone by a TTY and/or has a disability that may hinder evacuation or transport.
911 Disability Indicator Form
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Regional Emergency Communication Center
The Regional Emergency Communication and Emergency Operations Center in Worcester houses the 911 Regional Emergency Communications Center, Worcester's Emergency Operations Center and 911 training facility and all administrative offices for the city's Emergency Communications Department and Emergency Management Division staff.

Contact Information

Emergency Communications & Management
2 Coppage Drive
Worcester, MA 01603

Accessible via WRTA Bus Line. View Schedules

Emergency Communications
Emergency: 911
Phone: 508-799-8606
Fax: 508-799-1389
Email Us

Office Hours:
24 Hours x 7 Days

Emergency Management
Phone: 508-799-1840
Fax: 508-799-1389
Email Us

Office Hours:
Monday - Friday
8 a.m. - 5 p.m.

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Worcester 311


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City of Worcester
Worcester 311
Monday - Friday
8 a.m. - 5 p.m.
Phone: 311
Contact Us
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