The function of the Bureau of Professional Standards is to ensure the integrity of the Worcester Police Department and its personnel, both sworn and non-sworn.
It is the goal of the Citizen Complaint Procedure that the rights of all citizens be protected and that police officers be free to exercise their best judgment and to initiate action in a reasonable, lawful, impartial manner, without fear of reprisal. A proper relationship between police and the citizens of Worcester, fostered by trust and confidence, is essential to law enforcement.
This system of complaint and disciplinary procedures not only subjects officers to corrective action when behaving improperly, but also protects them from unwarranted criticism when discharging their duties properly.
Any person who believes that they have knowledge of police corruption or misconduct is encouraged to use the Worcester Police Department Citizen Complaint Procedure.
A complaint may be made online through our Citizen Comment form, or by contacting the police department either in person or by phone. The official-in-charge will be notified of the complaint, which will be forwarded to the Chief of Police or his designee who is responsible for internal investigations. Written complaints may also be mailed directly to the Bureau of Professional Standards, or to the Chief of Police. Every complaint, regardless of its nature, is assigned for investigation. Whenever possible, minor breaches of regulations are assigned to the commanding officer of the accused officer's unit. Hard copies of the WPD Citizen Comment Form are also available online for the public in the following formats:
Citizen Comment Online Submission
Citizen Comment Printable Copy
Police behavior that could be subject to citizen complaints includes, but is not limited to:
Corruption such as:
Misconduct such as:
Complaints are thoroughly investigated and then a report is prepared, which includes information contained in the statements from the complainant, the accused, and any witnesses.
The completed investigative report also includes a narrative summary of the events and a finding of facts as determined by the evidence, including the statements of those involved. The report is then given to the Chief of Police to review for completeness, objectivity and evaluation. If the Chief of Police has reason to believe that there was misconduct or corruption on the part of the employee, the Chief shall take whatever action necessary.
The disposition of the complaints are classified as follows:
In all cases, the officer(s) as well as the complainant(s) are notified of the disposition. Contact us at 508-799-8694 with any questions or for more information.
Bureau of Professional Standards
9-11 Lincoln Square
Worcester, MA 01608
24 Hours x 7 Days