911

The Emergency Communications Department is responsible for operating the Emergency Communications Center, which answers 911 calls, complaint calls, switchboard calls, and dispatches Fire and Police emergency responses.

Residents with Disabilities

The filing of a 911 Disability Indicator Form with your 911 Municipal Coordinator will alert public safety officials that an individual residing at your address communicates over the phone by a TTY and/or has a disability that may hinder evacuation or transport. This information is confidential and will only appear at the dispatcher's location when a 911 call originates from your address.

• 911 Disability Indicator Form

Please send completed forms to:

Emergency Communications Department
2 Coppage Drive
Worcester, MA 01603

Additional information for individuals with disabilities can also be found on the Human Rights & Accessibility Office page.

911 Recordings

The Emergency Communications Department oversees 911 recordings. Individuals interested in requesting 911 or Turret recordings can make the request through our online public records portal.

1. Please select "Submit a Records Request to the City".
2. Login with an existing account or create a new account.
3. From the "Department requesting records from" list, select "Emergency Communications".

Public Records Portal