The Emergency Communications Department is responsible for operating the Emergency Communications Center, which answers 911 calls, complaint calls, switchboard calls, and dispatches Fire and Police emergency responses.
The filing of a 911 Disabilitiy Indicator Form with your 911 Municipal Coordinator will alert public safety officials that an individual residing at your address communicates over the phone by a TTY and/or has a disability that may hinder evacuation or transport. This information is confidential and will only appear at the dispatcher's location when a 911 call originates from your address.
Please send completed forms to:
Emergency Communications Department
ATTN: Elizabeth Monahan
2 Coppage Drive
Worcester, MA 01603
Additional information for individuals with disabilities can also be found on the Human Rights & Accessibility Office page.
The Emergency Communications Department oversees 911 recordings. Individuals interested in requesting 911 or Turret recordings can make the request through our online public records portal.
Smart911 allows residents to provide the details that 911 call takers may need in order to assist them during an emergency. Anytime you make an emergency call from a phone registered with your Safety Profile, the 911 systems recognizes your phone number and automatically displays your profile.
VLOG video presentation for ASL residents about Smart911.
Emergency Communications & Management
2 Coppage Drive
Worcester, MA 01603
Emergency Communications
Emergency: 911
Phone: 508-799-8606
Fax: 508-799-1389
Email Us
Office Hours:
24 Hours x 7 Days
Emergency Management
Phone: 508-799-1840
Fax: 508-799-1389
Email Us
Office Hours:
Monday - Friday
8 a.m. - 5 p.m.
Stay Connected:
