Emergency Communications
9-11 Lincoln Square, Worcester, MA 01608
Emergency: 911
Phone: (508) 799-1776, Fax: (508) 799-1718
Email: communications@worcesterma.gov
Office Hours: 24 Hours x 7 Days a Week
The mission of the Department of Emergency Communications is to enhance the quality of life of every person (citizen, private business, college, etc.) in Worcester by receiving and processing 911 emergency calls and non-emergency calls by dispatching the appropriate emergency responder units in a prompt, efficient, courteous and professional manner, to help save lives, protect property and assist the public. We strive towards making Worcester a safer community in which to live, work and visit.
This department is responsible for operating the Emergency Communications Center, which answers 911 calls, complaint calls, switchboard calls, and dispatches Fire and Police emergency responses. All requests for emergency assistance pass through the communications center and result in over approximately 120,000 emergency call responses per year. It is estimated that approximately 500,000 emergency and non-emergency telephone calls are answered each year. 911 recordings are available for public information requests at a fee of $30.00 per call. Please contact us at (508) 799-1776 for more information.
This department is also the agency that maintains the city-wide radio network backbone, used by all of the other city departments' communications functions. There are over 2,300 radio units on the system, creating in excess of 28,000 radio transmissions per day.
ALERTWorcester
Get alerted about emergencies and other important community news by signing up for ALERTWorcester, the city's emergency notification system. ALERTWorcester enables the city to provide you with critical information quickly in a variety of situations, such as severe weather, unexpected road closures, missing persons and evacuation of buildings or neighborhoods.
You will receive time-sensitive messages wherever you specify, such as your home, cell, or business phone, email, text messages, hearing impaired receiving devices and more. You pick where, you pick how. An alert Worcester is a safer Worceser.
Individuals with disabilities who need assistance can register by calling the City's Customer Service Center at (508) 929-1300.
Individuals With Disabilities
The filing of a 911 Disabilitiy Indicator Form with your 911 Municipal Coordinator will alert public safety officials that an individual residing at your address communicates over the phone by a TTY and/or has a disability that may hinder evacuation or transport. This information is confidential and will only appear at the dispatcher's location when a 911 call originates from your address.
Please send completed forms to:
Emergency Communications Department
9-11 Lincoln Square
Worcester, MA 01608
In addition, the Voluntary Emergency Preparedness Registry allows people with disabilities (mobility, visual, hearing, cognitive or mental health) to register in advance with the City of Worcester so that emergency workers may better plan their responses to natural and manmade disasters when ordinary support services are impaired or unavailable.
