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Emergency Communications

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The mission of the Department of Emergency Communications is to enhance the quality of life of every person (citizen, private business, college, etc.) in Worcester by receiving and processing 911 emergency calls and non-emergency calls by dispatching the appropriate emergency responder units in a prompt, efficient, courteous and professional manner, to help save lives, protect property and assist the public. We strive towards making Worcester a safer community in which to live, work and visit.

This department is responsible for operating the Emergency Communications Center, which answers 911 calls, complaint calls, switchboard calls, and dispatches Fire and Police emergency responses. All requests for emergency assistance pass through the communications center and result in over approximately 120,000 emergency call responses per year. It is estimated that approximately 500,000 emergency and non-emergency telephone calls are answered each year. 911 recordings are available for public information requests at a fee of $30.00 per call. Please contact us at (508) 799-1776 for more information.

This department is also the agency that maintains the city-wide radio network backbone, used by all of the other city departments' communications functions. There are over 2,300 radio units on the system, creating in excess of 28,000 radio transmissions per day.

Important Numbers

EMERGENCY
  • Police, Fire, Ambulance, Emergency
911
CITY DEPARTMENTS/DIVISIONS
  • DPW&P Customer Service
  • Water/Sewer Operations
  • Inspectional Services
  • Division of Public Health
(508) 929-1300
UTILITIES
  • National Grid
  • NSTAR
  • Charter Communications
  • Verizon
1-800-322-3223
1-800-592-2000
1-888-438-2427
1-800-837-4966
CRISIS HOTLINES
  • Abuse & Domestic Violence
  • Elder Abuse
  • Drug & Alcohol Abuse
  • SNAP Hotline
  • Poison Control Center
1-800-799-7233
1-800-922-2275
1-800-327-5050
1-866-950-3663
1-800-222-1222

Storm is definitely coming. Latest estimate is 10 inches of heavy wet snow. Check out our Winter Tips http://www.worcesterma.gov/emergency-communications/emergency-management/worcester-hazards/winter-weather
February 22 at 12:05PM

Ready to assist with medical transports! Thank you 181st Infantry MA National Guard! pic.twitter.com/C86xM2xa


Twitter / WorcesterDPH: Ready to assist with medical ...
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Instantly connect to what's most important to you. Follow your friends, experts, favorite celebrities, and breaking news.
February 8 at 8:13PM

Ready to assist with medical transports! Thank you 181st Infantry MA National Guard! pic.twitter.com/C86xM2xa


Twitter / WorcesterDPH: Ready to assist with medical ...
twitter.com
Instantly connect to what's most important to you. Follow your friends, experts, favorite celebrities, and breaking news.
February 8 at 8:12PM

Ready to assist with medical transports! Thank you 181st Infantry MA National Guard! pic.twitter.com/C86xM2xa


Twitter / WorcesterDPH: Ready to assist with medical ...
twitter.com
Instantly connect to what's most important to you. Follow your friends, experts, favorite celebrities, and breaking news.
February 8 at 8:11PM

City Manager Michael O'Brien declared a State of Emergency for the City of Worcester as of 12:00 PM Friday, February 8th, 2013.
February 8 at 1:24PM

WRTA will be shutting down at 1PM. Will return to normal operations on Sunday morning.
February 8 at 11:47AM

There are no shelters planned at this time. Red Cross is unable to assist with Local or Regional Shelters until after the storm clears.
February 8 at 11:44AM

Staying home today? No better time to review our Winter Weather Tips http://www.worcesterma.gov/emergency-communications/emergency-management/worcester-hazards/winter-weather
February 8 at 11:41AM

Worcester's EOC is activated and will be operational until after the storm. Emergencies should call 911. Street issues to 508-929-1300
February 8 at 11:29AM

Be sure to sign up for ALERTWorcester to receive receive info on weather impacts and service effecting incidents http://www.worcesterma.gov/emergency-communications/emergency-management


Emergency Management | City of Worcester, MA
www.worcesterma.gov
The mission of Worcester's Emergency Management Division is to develop, coordinate and lead the City's Emergency Management Program, enabling effective preparation for, and efficient response to, emergencies and disasters in order to save lives, reduce human suffering and reduce property loss.
February 7 at 5:26PM

Today is a great day to learn what to do BEFORE THE STORM http://www.worcesterma.gov/emergency-communications/emergency-management/are-you-ready/before
February 7 at 9:51AM

Skating on ponds and other natural water is not safe at this time. For a safe skating trip visit #TheOval on the City Common.
January 7 at 9:31AM

You can find storm preparation info at the #Worcester website. Including our notification system ALERTWorcester http://www.worcesterma.gov/ready


Emergency Management | City of Worcester, MA
www.worcesterma.gov
The mission of Worcester's Emergency Management Division is to develop, coordinate and lead the City's Emergency Management Program, enabling effective preparation for, and efficient response to, emergencies and disasters in order to save lives, reduce human suffering and reduce property loss.
October 26 at 9:53AM

Yesterday's link was what to do Before the storm, today we show you what to do During the storm. #Hurricane #Sandy http://www.worcesterma.gov/emergency-communications/emergency-management/are-you-ready/during


During | City of Worcester, MA
www.worcesterma.gov
The mission of Worcester's Emergency Management Division is to develop, coordinate and lead the City's Emergency Management Program, enabling effective preparation for, and efficient response to, emergencies and disasters in order to save lives, reduce human suffering and reduce property loss.
October 26 at 9:36AM

While #Hurricane #Sandy may be a few days away, you can still start preparing using our Before the storm page. http://www.worcesterma.gov/emergency-communications/emergency-management/are-you-ready/before


Before | City of Worcester, MA
www.worcesterma.gov
The mission of Worcester's Emergency Management Division is to develop, coordinate and lead the City's Emergency Management Program, enabling effective preparation for, and efficient response to, emergencies and disasters in order to save lives, reduce human suffering and reduce property loss.
October 25 at 10:57AM

Westbound on-ramp to Rt.290 @ Belmont St will be closed until further notice because of sewer main failure. Seek alternate routes.
August 14 at 3:18PM

Major sewer main break near I290 on-ramp at Belmont St. Expect ramp to be closed for 48 hours. Seek alternate routes.
August 12 at 5:26PM

City opening Cooling Center Wed-Thurs Robin Senior (@senior) Center,128 Providence St. WRTA (508)752-9283, will provide rides to Senior Center.
June 19 at 2:56PM

MA EMA hired a consultant to complete a state sheltering plan.They're asking residents to complete this survey https://www.surveymonkey.com/s/3NV569L


MEMA Mass Care and Shelter Survey
www.surveymonkey.com
March 16 at 12:04PM

The snow is here! Stay prepared now and for all hazards. http://bit.ly/wB3ROP


http://bit.ly/wB3ROP
bit.ly
February 29 at 1:40PM

Featured Video

City of Worcester - 911 Emergency Call Center

What You Need to Know
911

How do 911 operators know my information when I have call blocking on my phone?

Find Out the Answer!

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