Emergency Communications & Management

Charles R. Goodwin, Director

About Us

The mission of the Department of Emergency Communications is to enhance the quality of life of every person in Worcester by receiving and processing 911 emergency calls and non-emergency calls by dispatching the appropriate emergency responder units in a prompt, efficient, courteous and professional manner, to help save lives, protect property and assist the public. We strive towards making Worcester a safer community in which to live, work and visit.

The Emergency Management Division develops, coordinates and leads the City's Emergency Management Program, enabling effective preparation for, and efficient response to, emergencies and disasters in order to save lives, reduce human suffering and reduce property loss. To accomplish this mission, the Emergency Management Division:

  • Develops plans and procedures to ensure the highest levels of mitigation, preparedness, response and recovery.
  • Maintains a comprehensive, risk-based, multi-hazard emergency management and training program.
  • Coordinates Federal, State and Local resources for mitigation, preparedness, response and recovery operations.

Ready.gov - Plan Ahead for Disasters

Home Fires

Learn More

Power Outages

Learn More

Winter Weather

Learn More

News & Street Closures

Programs & Initiatives

ALERTWorcester Logo
ALERTWorcester
Sign-up to be notified by the City of Worcester in the event of emergency situations or critical community alerts. Individuals with disabilities who need assistance can register by calling Worcester 311 at 311.
Icons Related to Disabilities
Citizens with Disabilities
The filing of a 911 Disabilitiy Indicator Form will alert public safety officials that an individual residing at your address communicates over the phone by a TTY and/or has a disability that may hinder evacuation or transport.
911 Disability Indicator Form
Regional Emergency Communication Center Building with American
Regional Emergency Communication Center
The Regional Emergency Communication and Emergency Operations Center in Worcester houses the 911 Regional Emergency Communications Center, Worcester's Emergency Operations Center and 911 training facility and all administrative offices for the city's Emergency Communications Department and Emergency Management Division staff.
ALERTWorcester Logo in Red and Blue

ALERTWorcester - Be the First to Know

Sign-up to be notified by the City of Worcester in the event of emergency situations or critical community alerts. Also, view multi-lingual informational videos about the ALERTWorcester system.

Contact Information

Emergency Communications & Management
2 Coppage Drive
Worcester, MA 01603

Accessible via WRTA Bus Line. View Schedules

Emergency Communications
Emergency: 911
Phone: 508-799-8606
Fax: 508-799-1389
Email Us

Office Hours:
24 Hours x 7 Days

Emergency Management
Phone: 508-799-1840
Fax: 508-799-1389
Email Us

Office Hours:
Monday - Friday
8 a.m. - 5 p.m.

Sign Up for ALERTWorcester!

Stay Connected:
Facebook Icon  X Icon

Important Numbers

Emergency
911

Worcester 311
311

Utilities:

National Grid
1-800-322-3223

Eversource
1-800-592-2000

Spectrum
1-833-694-9259

Verizon
1-800-922-0204

About Worcester

Quick Links

City of Worcester
Worcester 311
Monday - Friday
8 a.m. - 5 p.m.
Phone: 311
Contact Us
Services Tour

Facebook, X, YouTube and Instagram Icons
ALERTWorcester Logo
City of Worcester Seal Image Worcester Public Schools Seal Image Worcester Public Library Logo
Home | Login | Disclaimer | Privacy Policy | Site Map

© 2024 Copyright City of Worcester, MA. All Rights Reserved.

Official City of Worcester, MA Website WorcesterMA.gov