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Emergency Communications & Management

Michael E. Shanley, Director

About Us

The mission of the Department of Emergency Communications is to enhance the quality of life of every person in Worcester by receiving and processing 911 emergency calls and non-emergency calls by dispatching the appropriate emergency responder units in a prompt, efficient, courteous and professional manner, to help save lives, protect property and assist the public. We strive towards making Worcester a safer community in which to live, work and visit.

The Emergency Management Division develops, coordinates and leads the City's Emergency Management Program, enabling effective preparation for, and efficient response to, emergencies and disasters in order to save lives, reduce human suffering and reduce property loss. To accomplish this mission, the Emergency Management Division:

  • Develops plans and procedures to ensure the highest levels of mitigation, preparedness, response and recovery.
  • Maintains a comprehensive, risk-based, multi-hazard emergency management and training program.
  • Coordinates Federal, State and Local resources for mitigation, preparedness, response and recovery operations.

Ready.gov - Plan Ahead for Disasters

Home Fires

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Power Outages

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Winter Weather

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News & Street Closures

Programs & Initiatives

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ALERTWorcester
Sign-up to be notified by the City of Worcester in the event of emergency situations or critical community alerts. Individuals with disabilities who need assistance can register by calling the City's Customer Service Center at 508-929-1300.
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Smart911
Smart911 allows residents to provide the details that 911 call takers may need in order to assist them during an emergency. Anytime you make an emergency call from a phone registered with your Safety Profile, the 911 systems recognizes your phone number and automatically displays your profile.
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Regional Emergency Communication Center
The Regional Emergency Communication and Emergency Operations Center in Worcester houses the 911 Regional Emergency Communications Center, Worcester's Emergency Operations Center and 911 training facility and all administrative offices for the city's Emergency Communications Department and Emergency Management Division staff.
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ALERTWorcester - Be the First to Know

Sign-up to be notified by the City of Worcester in the event of emergency situations or critical community alerts. Also, view multi-lingual informational videos about the ALERTWorcester system.

Contact Information

Emergency Communications & Management
2 Coppage Drive
Worcester, MA 01603

Accessible via WRTA Bus Line. View Schedules

Emergency Communications
Emergency: 911
Phone: 508-799-8606
Fax: 508-799-1389
Email Us

Office Hours:
24 Hours x 7 Days

Emergency Management
Phone: 508-799-1840
Fax: 508-799-1389
Email Us

Office Hours:
Monday - Friday
8 a.m. - 5 p.m.

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Important Numbers

Emergency

911

City of Worcester Customer Service

508-929-1300

Utilities

National Grid
1-800-322-3223

Eversource
1-800-592-2000

Spectrum
1-833-694-9259

Verizon
1-800-922-0204

About Worcester

Quick Links

City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
508-929-1300
Contact Us

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