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Emergency Communications

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The mission of the Department of Emergency Communications is to enhance the quality of life of every person (citizen, private business, college, etc.) in Worcester by receiving and processing 911 emergency calls and non-emergency calls by dispatching the appropriate emergency responder units in a prompt, efficient, courteous and professional manner, to help save lives, protect property and assist the public. We strive towards making Worcester a safer community in which to live, work and visit.

This department is responsible for operating the Emergency Communications Center, which answers 911 calls, complaint calls, switchboard calls, and dispatches Fire and Police emergency responses. All requests for emergency assistance pass through the communications center and result in over approximately 120,000 emergency call responses per year. It is estimated that approximately 500,000 emergency and non-emergency telephone calls are answered each year. 911 recordings are available for public information requests at a fee of $30.00 per call. Please contact us at (508) 799-1776 for more information.

This department is also the agency that maintains the city-wide radio network backbone, used by all of the other city departments' communications functions. There are over 2,300 radio units on the system, creating in excess of 28,000 radio transmissions per day.

Important Numbers

  • Police, Fire, Ambulance, Emergency
  • DPW&P Customer Service
  • Water/Sewer Operations
  • Inspectional Services
  • Division of Public Health
(508) 929-1300
  • National Grid
  • Eversource
  • Charter Communications
  • Verizon
  • Abuse & Domestic Violence
  • Elder Abuse
  • Drug & Alcohol Abuse
  • SNAP Hotline
  • Poison Control Center

Featured Video

City of Worcester - 911 Emergency Call Center


Plan ahead for any emergency. Give 911 the information they need to help you fast.

Stay Informed

The Emergency Management Division reaches out to the public through this website and the use of social media sites like Facebook and Twitter. We urge you to stay informed through these various outlets for the most up to date information. Learn more...

What You Need to Know

What happens when I call 911 from my cellular phone?

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