Several City buildings offering municipal services are open to the public by appointment only, including: City Hall, the Municipal Service Center, DPW&P (East Worcester St. & Skyline Drive), Worcester Police Department, Inspectional Services/Worcester Fire Department. All locations will open with limited capacity, restricted hours and stringent safety protocols.

City Hall: Monday through Friday, 9 a.m. - 3 p.m. (9 - 10 a.m. restricted to senior citizens and those with compromised immune systems/vulnerabilities)

• All forms of payment accepted.
• One way entrance and egress.
• Entrance: Bell Lobby door at the back of City Hall only.
• Exit: Main Street door only.
• Two self-service kiosks will be available on the first floor for online transactions.

Following state mandates and public health recommendations, there will be limited capacity to allow for social distancing, with door monitors at both the entrance and exit to assist. Entry will not be permitted without a mask (masks will be available for those who do not have one). All visitors will be required to sign in upon entry and their information will be recorded for the purposes of contact tracing.

Schedule Your Appointment

To pay a municipal bill online, go to our Online Payments Page or mail payments for:

Parking Tickets to P.O. Box 15595, Worcester, MA 01615-0595

Excise Tax, Personal Property Tax, Real Estate Tax and Water/Sewer Bills to P.O. Box 15588, Worcester, MA 01615-0588 or pay at any People's United Bank branch if accompanied by the printed tax bill stub. To find the location nearest you, please see their website at www.peoples.com/branches-atms.

For information on vital records (e.g. birth, death, marriage certificates) please call 508-799-1121 or email clerk@worcesterma.gov

For urgent issues requiring the attention of City Hall staff, please contact the appropriate department by phone as listed on our Contact Us Page or by calling the Customer Service Center at 508-929-1300.

For information regarding the Coronavirus, please click the button below or call the Coronavirus info line at 508-799-1019.

Learn More - Coronavirus