×Several City buildings offering municipal services are open to the public by appointment, including City Hall from 9 a.m. - 4 p.m. More Info | Coronavirus Info

City Manager

Edward M. Augustus, Jr., City Manager

Municipal Buildings - Reopening

City Hall and other municipal buildings are open to the public by appointment.

In addition to City Hall, the reopenings include Worcester Public Library; Department of Public Works and Parks offices; and 25 Meade St., which houses Inspectional Services, Worcester Division of Public Health and Fire Prevention.

The Worcester Senior Center remains closed to the public, and is being used as an Emergency Dispensing Site for the vaccination of priority groups established by the Commonwealth of Massachusetts.

City Hall appointment hours are 9 a.m. - 4 p.m. View full deails below:

More Info - Appointment Hours Schedule Your Appointment

Note: Payments, vital record requests and many other services can be completed online if you do not wish to schedule an appointment in-person.

Welcome from the City Manager

Welcome to the City of Worcester! Our vision is to be the country's most vibrant and livable mid-size city. Each and every day, there are four goals my administration keeps in mind in every decision we make:

Using these benchmarks, we provide efficient and effective municipal services to the residents of Worcester in a customer-friendly, transparent and inclusive environment while working to improve the quality of life of all by creating a thriving, vibrant, and safe place to live, work, play, and study. 

News & Announcements

Programs & Initiatives

Canal District Rendering
Green Island & Canal District Redevelopment Plans
Construction is underway for the new Polar Park ballpark to host the Worcester Red Sox. Additional Green Island and Canal District development will include retail and restaurant space, as well as a municipal parking garage. Kelley Square will also be redesigned to make it safer for drivers, cyclists and pedestrians.
Artist Rendering of the Main Entrance of the new South High Community School

Investing in Education
The City of Worcester is committed to improving public schools' infrastructure to help students with their goal of academic excellence. With two major school construction projects in the works and others recently completed, we are dedicated to advancing Worcester's future.

Youth Violence Partners at a Table Talking

Youth Violence Prevention Initiative
The Worcester Youth Violence Prevention Initiative (WYVPI) is the City's response to address youth violence comprehensively, holistically and collectively.

Stay Connected With Your Health - Vaccine Information

Dr. Michael Hirsh talks about where we are in the pandemic and discusses the vaccination protocols.

Contact Information

City Manager
City Hall Room 306
455 Main Street
Worcester, MA 01608

Accessible via WRTA Bus Line. View Schedules

Phone: 508-799-1175
Fax: 508-799-1208
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Office Hours:
Monday - Friday
8:30 a.m. - 5 p.m.

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City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
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