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911

The Emergency Communications Department is responsible for operating the Emergency Communications Center, which answers 911 calls, complaint calls, switchboard calls, and dispatches Fire and Police emergency responses. 

Smart911

Smart911 Logo
Smart911
Smart911 allows residents to provide the details that 911 call takers may need in order to assist them during an emergency. Anytime you make an emergency call from a phone registered with your Safety Profile, the 911 systems recognizes your phone number and automatically displays your profile.

Citizens with Disabilities

The filing of a 911 Disabilitiy Indicator Form with your 911 Municipal Coordinator will alert public safety officials that an individual residing at your address communicates over the phone by a TTY and/or has a disability that may hinder evacuation or transport. This information is confidential and will only appear at the dispatcher's location when a 911 call originates from your address.

Please send completed forms to:

Emergency Communications Department
ATTN: Elizabeth Monahan
2 Coppage Drive
Worcester, MA 01603

Additional information for individuals with disabilities can also be found on the Human Rights & Accessibility Office page.

911 Recordings

The Emergency Communications Department oversees 911 recordings. Individuals interested in requesting 911 or Turret recordings can make the request through our online public records portal.

  1. Please select "Submit a Records Request to the City".
  2. Login with an existing account or create a new account.
  3. From the "Department requesting records from" list, select "Emergency Communications".

Public Records Portal

Regional Emergency Communication Center

Regional Emergency Communication Center
Regional Emergency Communication Center
The Regional Emergency Communication and Emergency Operations Center in Worcester houses the 911 Regional Emergency Communications Center, Worcester's Emergency Operations Center and 911 training facility and all administrative offices for the city's Emergency Communications Department and Emergency Management Division staff.

911 & First Responders Need Your Help

Smart911 allows residents to provide the details that 911 call takers may need in order to assist them during an emergency. Anytime you make an emergency call from a phone registered with your Safety Profile, the 911 systems recognizes your phone number and automatically displays your profile.

ASL VLOG - Smart911

VLOG video presentation for ASL residents about Smart911.

Contact Information

Emergency Communications & Management
2 Coppage Drive
Worcester, MA 01603

Accessible via WRTA Bus Line. View Schedules

Emergency Communications
Emergency: 911
Phone: 508-799-8606
Fax: 508-799-1389
Email Us

Office Hours:
24 Hours x 7 Days

Emergency Management
Phone: 508-799-1840
Fax: 508-799-1389
Email Us

Office Hours:
Monday - Friday
8 a.m. - 5 p.m.

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City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
508-929-1300
Contact Us

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