911

The Emergency Communications Department is responsible for operating the Emergency Communications Center, which answers 911 calls, complaint calls, switchboard calls, and dispatches Fire and Police emergency responses. 

911 Recordings

The Emergency Communications Department oversees 911 recordings. Residents interested in obtaining a copy of a 911 recording must fill out the 911 recording request form for each individual call. Caller information may only be released to the caller or a law enforcement investigator. Third parties may not receive information on a 911 call. Recordings cost $30 per call. Checks should be made out to the City of Worcester. The recording will be delivered in approximately two weeks.

911 Recording

Citizens with Disabilities

The filing of a 911 Disabilitiy Indicator Form with your 911 Municipal Coordinator will alert public safety officials that an individual residing at your address communicates over the phone by a TTY and/or has a disability that may hinder evacuation or transport. This information is confidential and will only appear at the dispatcher's location when a 911 call originates from your address.

Please send completed forms to:

Emergency Communications Department
2 Coppage Drive
Worcester, MA 01603

Additional information for individuals with disabilities can also be found on the Office on Disabilities page.

Regional Emergency Communication Center

Regional Emergency Communication Center
Regional Emergency Communication Center
The Regional Emergency Communication and Emergency Operations Center in Worcester houses the 911 Regional Emergency Communications Center, Worcester's Emergency Operations Center and 911 training facility and all administrative offices for the city's Emergency Communications Department and Emergency Management Division staff.

Smart911

Smart911 Logo
Smart911
Smart911 allows residents to provide the details that 911 call takers may need in order to assist them during an emergency. Anytime you make an emergency call from a phone registered with your Safety Profile, the 911 systems recognizes your phone number and automatically displays your profile.

City of Worcester - 911 Emergency Call Center

The City of Worcester's Department of Emergency Communications is responsible for operating the Emergency Communications Center, which answers 911 calls, complaint calls, switchboard calls, and dispatches Fire and Police emergency responses.

Contact Information

Emergency Communications
2 Coppage Drive
Worcester, MA 01603

Accessible via WRTA Bus Line. View Schedules

Emergency: 911
Phone: 508-799-8606
Fax: 508-799-1389
Email Us

Office Hours:
24 Hours x 7 Days

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City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
508-929-1300
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