The Emergency Communications Department is responsible for operating the Emergency Communications Center, which answers 911 calls, complaint calls, switchboard calls, and dispatches Fire and Police emergency responses.
The filing of a 911 Disabilitiy Indicator Form with your 911 Municipal Coordinator will alert public safety officials that an individual residing at your address communicates over the phone by a TTY and/or has a disability that may hinder evacuation or transport. This information is confidential and will only appear at the dispatcher's location when a 911 call originates from your address.
Please send completed forms to:
Emergency Communications Department
2 Coppage Drive
Worcester, MA 01603
Additional information for individuals with disabilities can also be found on the Office on Disabilities page.
The Emergency Communications Department oversees 911 recordings. Residents interested in obtaining a copy of a 911 recording must fill out the 911 recording request form for each individual call. Caller information may only be released to the caller or a law enforcement investigator. Third parties may not receive information on a 911 call. Recordings cost $30 per call. Checks should be made out to the City of Worcester. The recording will be delivered in approximately two weeks.
Smart911 allows residents to provide the details that 911 call takers may need in order to assist them during an emergency. Anytime you make an emergency call from a phone registered with your Safety Profile, the 911 systems recognizes your phone number and automatically displays your profile.