Kathleen G. Johnson
The goal of the Human Resources Department is to enhance service to the citizens of Worcester by hiring and retaining the best City employees, increasing productivity and job satisfaction through the planning and administering of personnel programs, wellness initiatives and professional development designs along with healthcare benefits. The main function of the department is to ensure that the City has a skilled, competent and diverse workforce that will work to meet the City's organizational goals.
The Human Resources Department serves the public and City employees through outreach and recruitment, which provides information about City employment opportunities. The department also supports City employees and managers by implementing policies and procedures, ensuring that fair labor practices are followed and fostering good relations among employees to create an environment where employees can work productively, develop their skills and maintain job satisfaction.