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The City of Worcester is here for you 24x7, 365 days a year. Basic office hours for City Departments and Divisions are Monday through Friday, 8:00 AM - 5:00 PM*. However, you may submit service requests 24 hours a day, 7 days a week via the Online Customer Service Center. Phone, fax, email address and specific office hours for each Department/Division can be found at the top of the home page for each specific office you are interested in, or you may submit feedback using our Feedback Form. You may also call the DPW&P Customer Service Center at (508) 929-1300 and be transferred to any Department/Division you wish.

General Contact Info is as Follows:

*Office Hours: Monday - Friday, 8:00 AM - 5:00 PM
Location: Worcester City Hall
455 Main Street
Worcester, MA 01608
Phone Number: (508) 929-1300
**Email Address:
Feedback: Send Us Your Feedback!

*Varies per Department/Division.
**Emails to the Webmaster account are checked periodically. For more immediate assistance, please email the Department or Division direclty via the email address listed on their home page.

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