Limited English Proficiency

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In 2000, Executive Order #13166, Improving Access to Services of Persons with Limited English Proficiency was issued which directed Federal agencies and all programs of entities who receive assistance from the federal government to take reasonable steps to ensure that Limited English Proficiency (LEP) persons have access to the programs, services and information that they provide.

LEP Policy

What is an LEP Person?

An LEP person is someone who does not speak English as their primary language and has limited ability to read, speak, and/or write English at a level that permits him/her to interact efficiently with English speakers or documents without language assistance.

How will the City of Worcester assist an LEP Person?

Through a partnership with Language Line Solutions, City employees have access to telephonic and face to face interpreters in 90 different languages. Community members can request an interpreter at any time.  Access to telephone interpreters will take no longer than five minutes and face to face interpreters will need to be requested at least 48 hours in advance.


The City of Worcester does not discriminate on the basis of disability in admission to, access to or operation of its programs, services or activities.

Equal Access to Public Meetings

All City sponsored public meetings and hearings must be held in locations that are accessible to people with disabilities, including people who use wheelchairs.

Persons with disabilities are invited to make their needs known to program staff or to the ADA Coordinator should they need:

  1. Auxiliary aids and services for effective communication or
  2. Written materials in alternative formats, or
  3. Reasonable modifications in policies and procedures in order to access programs and activities of the City of Worcester.

For questions, complaints, or requests for additional information, please contact:

The Office of Human Rights
City Hall, Room 101
455 Main Street
Worcester, MA, 01608

Contact Information

Office of Human Rights
City Hall Room 109
455 Main Street
Worcester, MA 01608

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Phone: 508-799-1030 x31136
Fax: 508-799-1040
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Office Hours:
Monday - Friday
8:30 a.m. - 5 p.m.

City of Worcester
Worcester 311
Monday - Friday
8 a.m. - 5 p.m.
Phone: 311
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