About Us

Collage of Services Provided by Health & Human Services Including Handicap Parking Spot, Blue Medical Symbol, Senior Center Building Entrance, Soldier Statue, Children Playing in Field


The mission of the Department of Health & Human Services is to:

  • Provide coordination and management of the City's critical services in the areas of Public Health, Veterans' Services, Human Rights and Accessibility, Elder Affairs and Youth Services.
  • Maximize access to City programs and services by providing information and referral advocacy, outreach and educational programs for all Worcester residents regardless of age, race, ability or health condition.
  • Ensure that all City residents are treated fairly and equally by reducing bias, bigotry and prejudices.
  • Promote ways to increase respect in our community and safeguard equal access and opportunity for all through outreach, educational programs, events and advocacy.
  • Ensure that all Worcester residents and visitors with disabilities have access to City programs and services by providing informaiton and referral, advocacy, outreach and educational programs.
  • Provide eligible veterans and their families with immediate financial aid, medical assistance and referral services such as housing, employment opportunities, health and education.
  • Advance the well-being of the City's youth, particularly in the areas of educational and employment opportunities.
  • Oversee community coordination to address a wide array of homeless issues including triage/assessment/rapid re-housing, discharge planning and street outreach.

Contact Information

Health & Human Services
City Hall Room 101
455 Main Street
Worcester, MA 01608

Accessible via WRTA Bus Line. View Schedules

Phone: 508-799-8486
Fax: 508-799-1218
Email Us

Office Hours:
Monday - Friday
8:30 a.m. - 5 p.m.

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City of Worcester
Worcester 311
Monday - Friday
8 a.m. - 5 p.m.
Phone: 311
Contact Us
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