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Worcester Launches 311 Application for Non-Emergency Requests

For Immediate Release: 7/12/2023 2:10 pm

WORCESTER, Mass. – The City of Worcester officially launched its mobile 311 application Tuesday, bringing municipal government to the fingertips of residents.

The application is a one-stop resource for all non-emergency questions and requests that allows residents to submit online service requests 24/7 with photos and comments for each case. Once a service request is submitted, residents will receive timely updates on the status of the request. Residents can even view and favorite service requests made in their area and track the progress of those requests. The status of all cases is available and visible to public, ensuring accountability and transparency.

Examples of service requests that can be submitted through the app include, but are not limited to, trash and recycling, streets and sidewalks, nuisances/complaints, trees, and more. Residents will also have access to resources such as online payments, job listings, and residential drop-off dates.

“The Worcester 311 mobile app reflects our prioritization of constituent services and commitment to provide more ways for residents to engage and report service requests,” said City Manager Eric D. Batista. “This project was a priority of my administration, who has put in an immeasurable amount of work to bring this app to residents. I’d like to thank Chief Information Officer Michael Hamel and the Department of Innovation and Technology, Director of Emergency Communications and Emergency Management Charles Goodwin and his entire team, Director of 311 Operations Danielle Clifford, and Commissioner Jay Fink and the Department of Public Works and Parks for making this launch possible.”

Worcester 311, which is available for download via the Google Play and the App Store, will undergo future upgrades including the ability for residents to engage via a virtual web chat, text, WhatsApp, and Facebook Messenger. Attached for download and use is a short video demonstration of the Worcester 311 app.

City of Worcester
Worcester 311
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8 a.m. - 5 p.m.
Phone: 311
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