Department of Innovation & Technology

Michael P. Hamel, Chief Information Officer

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The Department of Innovation & Technology (DoIT) strives to be the mid-sized city with the most impactful technology operation. Transitioning from the Technical Services Department allows us to focus on innovation. Innovation is about making changes and introducing new ideas.

DoIT will continuously evolve to include more improvements and enhancements to cross-department collaboration, as well as direct customer engagement. Some of these ongoing projects include:

  • Enterprise Resource Planning (ERP)
  • Customer Relationship Management (CRM)
  • Computer Aided Dispatch (CAD)/Records Management Systems (RMS)
  • Online Permitting
  • And many others!

Programs & Initiatives

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Contact Information

Department of Innovation & Technology
Worcester Technical High School
1 Officer Manny Familia Way, Building A
Worcester, MA 01605

Accessible via WRTA Bus Line. View Schedules

Phone: 508-799-1272
Fax: 508-799-1270
Email Us

Office Hours:
Monday - Friday
8 a.m. - 5 p.m.

City of Worcester
Worcester 311
Monday - Friday
8 a.m. - 5 p.m.
Phone: 311
Contact Us
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