×Stage 1 - Drought Restrictions are currently in effect. More Info

Job Details

The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents.

If you wish to apply for this position, the deadline is Friday, December 09, 2022. Please note the following application options for this position:
  • Applicants are Encouraged to Apply Online
  • By Mailing to the Department of Human Resources, ATTN: HEAD CLERK, 455 Main Street, Room 109, Worcester, MA 01608
    (If applying via US Mail, please include a completed Application Questionnaire & VSID)
Workforce Development
Apply Start Date
Apply End Date
Full Time
40 Per Week
$22.53 - $25.08 Per Hour


The City of Worcester seeks applicants for the position of Head Clerk to provide quality customer service and general administrative support to the MassHire Central Career Center. Under the supervision of the Operations Manager, the Head Clerk is responsible for answering the Career Center’s main telephone line; greeting, scheduling, and providing guidance on resources and programs offered at Career Center to a diverse population of customers; organizing, preparing and compiling the necessary paperwork and supplies for workshops and orientations; and facilitating new customer orientations. The Head Clerk is also responsible for data entry, transcribing meeting minutes, taking inventory of supplies, filing, mailings, faxing, photocopying, and other general administrative duties in an office setting. This position may be required to provide coverage for other operational areas as needed.

Bilingual (English/Spanish) applicants are encouraged to apply.


  • Experience providing excellent customer service.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills.
  • Strong knowledge of virtual web-based conferencing tools such as WebEx and Zoom.
  • Ability to multi-task in order to complete assignments, in a detailed, timely and organized manner, in a deadline-oriented environment.
  • Ability to maintain sensitive, confidential information.
  • Ability to interact in a tactful manner and maintain professionalism under all circumstances.
  • Ability to establish and maintain effective communication & working relationships with diverse groups.
  • Ability to work independently and in a team environment.
  • Ability to operate standard office equipment.
  • Proficient with Microsoft Office Suite, including Microsoft Word, Excel, PowerPoint and Outlook.
  • Process driven; quickly evaluates and prioritizes tasks, as well as, identifies and resolves potential challenges and risks.


  • High School diploma or equivalent
  • Three (3) years of customer service and/or clerical experience in a professional office setting
  • Proficiency in Microsoft Office Suite
  • Excellent written and verbal communication skills
  • Valid MA driver’s license and access to reliable transportation.


  • Associate’s Degree in Business Administration, Public Administration or related field
  • Familiarity with social media platforms, labor market research tools, and job search posting boards

SALARY RANGE: $22.53 - $25.08 hourly, full-time, excellent benefits package.

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter on or before FRIDAY, DECEMBER 9, 2022 to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, HR@worcesterma.gov.

City of Worcester
Worcester 311
Monday - Friday
8 a.m. - 5 p.m.
Phone: 311
Contact Us
Services Tour

Facebook, Twitter, YouTube and Instagram Icons
ALERTWorcester Logo  Smart911 Logo
City of Worcester Seal Image Worcester Public Schools Seal Image Worcester Public Library Logo
Home | Login | Disclaimer | Privacy Policy | Site Map

© 2022 Copyright City of Worcester, MA. All Rights Reserved.

Official City of Worcester, MA Website WorcesterMA.gov