Enforcement & Engineering

City of Worcester Masterbox Monitoring Service

The City of Worcester operates an AES wireless mesh system to provide "Masterbox" monitoring service for building fire alarm systems throughout the City for a nominal monitoring fee. Information for installing and monitoring transmitters for this service can be found below.

For all questions about masterbox maintenance and installations, please call 617-921-0533 or email carnevalek@worcesterma.gov.

To place masterboxes on "telephone alert" or "plugging out" masterboxes, please call 508-799-3473.

Sprinkler Shutdowns

The Worcester Fire Department shall be notified of all sprinkler shutdowns daily in accordance with 527 CMR by calling 508-799-1753. A permit to shut down any sprinkler system to perform repairs, modifications or additions shall be obtained from the Fire Prevention office in accordance with MGL 148 s. 27A. Any work to modify or add to a new or existing sprinkler system also requires a mechanical permit from the building official in accordance with 780 CMR.

Submit Compliance Inspection Reports Online

The City of Worcester Fire Department is now collecting inspection, testing and maintenance reports for fire safety systems via a web portal at BuildingReports.com for the following systems:

  • Clean Agent Suppression System(s)
  • Commercial Cooking Hood Suppression System(s)
  • Commercial Cooking Hood and Duct Cleaning
  • Emergency Responder Two-Way Radio Enhancement Systems (BDAs)
  • Fire Alarm System(s)
  • Fire Extinguisher(s)
  • Fire Pump(s)
  • Fire Sprinkler System(s)
  • Fire Standpipe System(s)
  • Private Fire Hydrant(s)

Questions can be referred to 508-799-1793.


Contact Information

Fire Prevention
25 Meade Street
Worcester, MA 01610

Accessible via WRTA Bus Line. View Schedules

Emergency: 911
Phone: 508-799-1822
Investigations: 508-799-1931
Licensing Unit: 508-799-1834
Fax: 508-799-1900
Email Us
SARA Tier II Reporting

Office Hours:
Monday - Friday
7:30 a.m. - 5 p.m.

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City of Worcester
Worcester 311
Monday - Friday
8 a.m. - 5 p.m.
Phone: 311
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