Office on Disabilities

Jayna L. Turchek, Esq., Director


The Office on Disabilities ensures that all Worcester residents and visitors with disabilities have access to city programs and services by providing information and referral, advocacy, outreach and educational programs. In addition, this office:

  • Provides services and referrals to the roughly 25% of the Worcester population with disabilities and their families;
  • Monitors the city's development for the proper accessibility protocols;
  • Encourages public awareness of disability issues;
  • Reviews and make recommendations about policies, procedures, services and activities of city departments and agencies as they affect people with disabilities;
  • Works in cooperation with city departments and agencies to bring about full and equal participation by people with disabilities;
  • Advises and assists city officials and employees in ensuring compliance with local, state and federal laws and regulations that affect people with disabilities;
  • Provides information, referrals, guidance and technical assistance to individuals, public agencies, businesses and organization in all matters pertaining to disabilities on a confidential and free basis.

Top Services

Programs & Initiatives

Group of People, Most in Wheelchairs
Disability Etiquette
Many people do not know what to say or how to act when they meet someone with a disability. Treat someone with a disability as you would like to be treated and you can't go wrong. Here is a brief list of tips to help in communicating with someone with a disability.
Smart911 Logo
Smart911 allows residents to provide the details that 911 call takers may need in order to assist them during an emergency. Anytime you make an emergency call from a phone registered with your Safety Profile, the 911 systems recognizes your phone number and automatically displays your profile.
Election Assistance Commission Logo
The City of Worcester is proud to have AutoMARK Voter Assist Terminals, "ballot-marking" devices, at each polling location throughout the City. These terminals are designed to provide persons with disabilities a private and independent way to vote although the terminal may be used by anyone.
People in Wheelchairs Crossing the Street
Wheelchair Stroll
Wheelchair strolls provide an opportunity to navigate the streets of Worcester from the perspective of a wheelchair and to understand accessibility in a new way.


Public Safety Day for the Deaf and Hard of Hearing

May 19, 2018 is Public Safety Day for the Deaf and Hard of Hearing in Worcester, MA.

Contact Information

Office on Disabilities
City Hall Room 101
455 Main Street
Worcester, MA 01608

Accessible via WRTA Bus Line. View Schedules

Phone: 508-799-8486
Fax: 508-799-1208
Email Us

Office Hours:
Monday - Friday
8:30 a.m. - 5 p.m.

Join Our Email List

City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
Contact Us

Facebook, Twitter, YouTube and Instagram Icons
ALERTWorcester Logo  Smart911 Logo
City of Worcester Seal Image Worcester Public Schools Seal Image Worcester Public Library Logo
Home | Login | Disclaimer | Site Map

© 2019 Copyright City of Worcester, MA. All Rights Reserved.

Official City of Worcester, MA Website