×IMPORTANT UPDATE:Several City buildings offering municipal services will reopen to the public by appointment only on Monday, Sept. 14, including City Hall.More Info
Reopening Municipal Buildings
Several City buildings offering municipal services will reopen to the public by appointment only on Monday, September 14, including: City Hall, the Municipal Service Center, DPW&P (East Worcester St. & Skyline Drive), Worcester Police Department, Inspectional Services/Worcester Fire Department. All locations will open with limited capacity, restricted hours and stringent safety protocols.
City Hall: Monday through Friday, 9 a.m. - 3 p.m. (9 - 10 a.m. restricted to senior citizens and those with compromised immune systems/vulnerabilities)
All forms of payment accepted.
One way entrance and egress.
Entrance: Bell Lobby door at the back of City Hall only.
Exit: Main Street door only.
Two self-service kiosks will be available on the first floor for online transactions.
Following state mandates and public health recommendations, there will be limited capacity to allow for social distancing, with door monitors at both the entrance and exit to assist. Entry will not be permitted without a mask (masks will be available for those who do not have one). All visitors will be required to sign in upon entry and their information will be recorded for the purposes of contact tracing.
Parking Tickets to P.O. Box 15595, Worcester, MA 01615-0595
Excise Tax, Personal Property Tax, Real Estate Tax and Water/Sewer Bills to P.O. Box 15588, Worcester, MA 01615-0588 or pay at any People's United Bank branch if accompanied by the printed tax bill stub. To find the location nearest you, please see their website at www.peoples.com/branches-atms.
For information on vital records (e.g. birth, death, marriage certificates) please call 508-799-1121 or email email@example.com
For urgent issues requiring the attention of City Hall staff, please contact the appropriate department by phone as listed on our Contact Us Page or by calling the Customer Service Center at 508-929-1300.
For information regarding the Coronavirus, please click the button below or call the Coronavirus info line at 508-799-1019.
Many people do not know what to say or how to act when they meet someone with a disability. Treat someone with a disability as you would like to be treated and you can't go wrong. Here is a brief list of tips to help in communicating with someone with a disability.
When talking with a person with a disability, speak directly to that person rather than through a companion or sign language interpreter. Be patient if someone uses a device in order to communicate. Never pretend to understand someone, simply ask questions if you do not understand and they will correct it if necessary.
To get the attention of person who is deaf, tap the person on the shoulder or wave your hand. Look directly at the person and speak clearly, slowly, and expressively to determine if the person can read your lips.
When meeting a person who is visually impaired, always identify yourself and others who may be with you.
Leaning on or hanging on to a person's wheelchair is an invasion of personal space and property.
Place yourself at eye level with anyone who uses a wheelchair or crutches or who has physical limitations.
If you offer assistance, wait until the offer is accepted. Then listen or ask for instructions. The worst they can do is say "No, thank you."
When writing or need proper language, avoid all negative connotations or attitudes. Make reference to the person or persons first and then the disability, i.e., "a person with a disability" rather than "disabled person".
When writing or speaking about people with disabilities, it is important to put the person first. Group designations such as "the blind" or "the retarded" are inappropriate because they do not reflect the individuality, equality or dignity of people with disabilities. Below is a listing of appropriate phrases and descriptions. Always remember: Positive language empowers.
Deaf or hard of hearing person
Person in a wheelchair/person who uses a wheelchair
Developmentally disabled, person with a cognitive/intellectual disability
Birth anomaly, congenital disability
Most importantly, relax and just be yourself. Remember that they are people first and disabled second.
Disability Etiquette Workshops
Is your group/organization doing everything to effectively engage with the community? Request an interactive disability etiquette workshop today.