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Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) protects the rights of people living with disabilities from discrimination, including public places, transportation, jobs and schools. Amendments were made in 2009 to update the Act.

ADA National Network

Americans with Disabilities Act

ADA Grievance Procedure

The following grievance procedure is established to meet the requirements of the Americans with Disabilities Act. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in employment practices and policies or the provision of services, activities, programs and benefits by the city of Worcester, its officers, employees, boards and commissions.

Grievance Procedure

ADA Public Notice

The City of Worcester does not discriminate on the basis of disability in admission to, access to or operation of its programs, services or activities. The City does not discriminate on the basis of disability in its hiring or employment practices.

Equal Access to Public Meetings

All City sponsored public meetings and hearings must be held in locations that are accessible to people with disabilities, including people who use wheelchairs.

Effective Communication

Persons with disabilities who need either:

  1. Auxiliary aids and services for effective communication, or
  2. Written materials in alternative formats, or
  3. Reasonable modifications in policies and procedures,

in order to access programs and activities of the City of Worcester, are invited to make their needs known to program staff or to the ADA Coordinator.

This notice is provided as required by Title II of the Americans with Disabilities Act (ADA) and by Section 504 of the Rehabilitation Act of 1973. This notice is available in alternative formats from the ADA Coordinator.

Public Notice

Web Accessibility

The content on the City of Worcester's website is designed to be accessible to individuals with disabilities and we strive to follow the best practices laid out by the Web Content Accessibility Guidelines (WCAG) 2.0. In addition, there is an integrated language translator on the top and bottom of each page to assist various users.

What is WCAG 2.0?

Web Content Accessibility Guidelines (WCAG) 2.0 covers a wide range of recommendations for making Web content more accessible. Following these guidelines will make content accessible to a wider range of people with disabilities, including blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and combinations of these. Following these guidelines will also often make your Web content more usable to users in general. Learn More.

Language Translation

To help improve accessibility, this site utilizes a language translator powered by Google. By choosing a language from the Google Translate menu, the user will see the webpage translated to a language other than English. The City of Worcester strives for accurate translations. However, automatic machine translation cannot guarantee accuracy. Therefore, this translation will not be entirely correct with the website content. In addition, differences in regional language, at times, as well as images and PDF documents on the website may not be translated.

Font Size

Most modern web browsers allow users to control the size of text and page elements to improve readability and accessibility. To increase the size of text and page elements, hold Ctrl and press + (Windows, Linux, and Chrome OS) or ⌘ and + (Mac). To decrease, hold Ctrl and press - (Windows, Linux, and Chrome OS) or ⌘ and - (Mac).

Contact Information

Accessibility Division
City Hall Room 101
455 Main Street
Worcester, MA 01608

Accessible via WRTA Bus Line. View Schedules

Phone: 508-799-8486
Fax: 508-799-1208
Email Us

Office Hours:
Monday - Friday
8:30 a.m. - 5 p.m.

More Info - Appointment Hours

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City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
508-929-1300
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