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Permit Center

Welcome to the City's centralized location for all permits. Please note this web page represents the first step of a multi-phased approach to improve the customer experience and to create a more efficient administrative permitting process.

Currently, Online Permit Service is available for Inspectional Services, including building, electrical, gas, plumbing and mechanical permits, as well as select DPW&P Engineering and Water Operations permits. All other permit applications are available as fillable PDF forms.

NOTE: The State of Massachusetts is requiring all liquor applications go through the State's system. Please visit the State of Massachusetts ABCC Website for fillable applications and information. Please contact the License Commission Office at 508-799-1400 ext. 31437 to obtain additional forms/instructions to file.

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Online Permitting

Programs & Initiatives

Small Wirless Attachments on a Pole
Small Wireless Facilities in the Right of Way
For those seeking to locate wireless facilities within the right of way, please review our "Small Cell" page for complete details and permit application.

Need Help?

Have a question? You can Contact Us to help you with the permit process.

Contact Information

Customer Service
76 East Worcester Street
Worcester, MA 01604

Accessible via WRTA Bus Line. View Schedules

Phone: 508-929-1300
Fax: 508-799-1448
Email Us

Office Hours:
Monday - Friday
7:30 a.m. - 5 p.m.

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City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
508-929-1300
Contact Us

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