The City of Worcester continues to work with and receive guidance from the CDC and the State of Massachusetts on how to treat possible cases and prevent the spread of COVID-19. We encourage you to check out the following information to learn more about COVID-19.

A COVID-19 Information Line has been established at 508-799-1019. The line provides facts and information about COVID-19, how to stop the spread, what to do if someone is experiencing symptoms and quarantine information. The line is available in English, Spanish, Vietnamese and Albanian with an option for individuals to speak live with a nurse, Monday through Friday 9 a.m. to 4 p.m.

Massachusetts 2-1-1 will now provide real-time COVID-19 information, resources, and referrals in multiple languages.

• Massachusetts COVID-19
• MA COVID-19 Daily Situation Reports

A Nursing Home Family Resource Line has been established by the State of Massachusetts at 617-660-5399. The line establishes one central contact for family members of nursing home and rest home residents and will help answer questions about the care their loved one is receiving during the COVID-19 outbreak. The line is available seven days a week from 9 a.m. to 5 p.m.

An ASL Now Hotline from CSD (Communication Service for the Deaf) has been established where residents can ask questions about COVID-19 and get support. Visit www.csd.org or call via videophone at 833-682-7630.

• Coronavirus Factsheet
• COVID-19 Real Estate/Housing Trade/Property Managers Guidelines
• COVID-19 Bank Policies
• COVID-19 Know Your Rights
• MA-COVID-19 Testing Sites

Reopening Worcester

Reopening Municipal Buildings • What to Know

Several City buildings offering municipal services are open to the public by appointment only, including: City Hall, the Municipal Service Center, DPW&P (East Worcester St. & Skyline Drive), Worcester Police Department, Inspectional Services/Worcester Fire Department. All locations will open with limited capacity, restricted hours and stringent safety protocols.

Learn more about the phased reopening plans and guidance for the City of Worcester including helpful tips on how you can promote your business and make the most of your business reopening; Parks & Recreation updates; Residential Drop-Off Center; and information from the Governor on Reopening Massachusetts.

Community Impact Survey

The Massachusetts Department of Public Health has developed a COVID-19 Community Impact Survey to better understand needs across the state to inform resources and support. Survey is available in 7 different languages. Seeking input from anyone aged 14 and older and from both those who have been sick and those who have not.

Take the Survey

Greater Worcester COVID-19 Survey

The City of Worcester, Central Massachusetts Regional Public Health Alliance and the University of Massachusetts Medical School have created the Greater Worcester COVID-19 Survey. The purpose of the survey is to document how the novel Coronavirus (COVID-19) is affecting the lives of people who live in the Greater Worcester area.

The goal is to make local data available to government and nonprofit agencies to help them plan and support programs and services. All residents of the City of Worcester, Shrewsbury, Holden, Grafton, Millbury, Leicester and West Boylston are asked to answer the questions on the survey. The survey is offered in English, Spanish, Portuguese, Vietnamese, Albanian and Russian. Answers to the survey will remain anonymous.

Please take this important survey if you live in the Greater Worcester area and share it with your friends, family, co-workers, and others!

Take the Survey

Response • Relief • Recovery

Need Assistance? • Learn More

Find out about employment and financial assistance available to individuals including career continuity resources; how to file for unemployment; tax, utility and pandemic unemployment assistance; evictions and foreclosures as well as how to cope with COVID-19.

Business & Organization Assistance • Need Relief?

Learn more about financial assistance and programs available to small businesses and organizations including the Small Business Resiliency Grant Program (second round of applications closed on Wednesday, May 6), state tax relief, Response and Relief Fund Grants and more.

The City of Worcester NEEDS YOU! • Help Us!

Do you want to contribute to the Worcester Together Program? If the answer is yes please help us!