Winter Weather

Our goal during a winter storm is to keep streets open, essential traffic moving, and return streets to safe traveling conditions as soon as possible. Please review the Winter Weather Guide for important information to help you through the winter.

Top Services

Service Requests

Calls for service should be avoided early in a storm, since it may take several hours for plows to make their way to your street. If you believe that a request for service is warranted and sufficient time has elapsed for us to have responded, please call our snow complaint number at 508-929-1300.

Winter Weather Guide

Have a Question?

Resources

Winter Storm Guide

Working together, we will be able to provide the important services of Worcester's winter maintenance program - keeping streets open, essential traffic moving, and returning streets to safe travelable conditions quickly. Learn more about Worcester's snow operation.

Contact Information

Customer Service
76 East Worcester Street
Worcester, MA 01604

Accessible via WRTA Bus Line. View Schedules

Phone: 508-929-1300
Fax: 508-799-1448
Email Us

Office Hours:
Monday - Friday
7:30 a.m. - 5 p.m.

Chat with a Live DPW&P Customer Service Member!

Stay Connected:
Facebook Icon  Twitter Icon  YouTube Icon

Important Numbers

Emergency

911

City of Worcester Customer Service

508-929-1300

Utilities

National Grid
1-800-322-3223

Eversource
1-800-592-2000

Spectrum
1-833-694-9259

Verizon
1-800-922-0204

City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
508-929-1300
Contact Us

Facebook, Twitter, YouTube and Instagram Icons

City of Worcester Seal Image Worcester Public Schools Seal Image Worcester Public Library Logo
Home | Login | Disclaimer | Site Map

© 2018 Copyright City of Worcester, MA. All Rights Reserved.

Official City of Worcester, MA Website WorcesterMA.gov