In 2000, Executive Order #13166, “Improving Access to Services of Persons with Limited English Proficiency” was issued which directed Federal agencies and all programs of entities who receive assistance from the federal government to take reasonable steps to ensure that Limited English Proficiency (LEP) persons have access to the programs, services and information that they provide.
An LEP person is someone who does not speak English as their primary language and has limited ability to read, speak, and/or write English at a level that permits him/her to interact efficiently with English speakers or documents without language assistance.
Through a partnership with Ascentria Language Bank, City employees have access to telephonic and face to face interpreters in 90 different languages. Community members can request an interpreter at any time. Access to telephone interpreters will take no longer than five minutes and face to face interpreters will need to be requested at least 48 hours in advance.
The City of Worcester does not discriminate on the basis of disability in admission to, access to or operation of its programs, services or activities.
All City sponsored public meetings and hearings must be held in locations that are accessible to people with disabilities, including people who use wheelchairs.
Persons with disabilities are invited to make their needs known to program staff or to the ADA Coordinator should they need:
The Office of Human Rights
City Hall, Room 101
455 Main Street
Worcester, MA, 01608