Customer Service

Report a Problem - Four Ways to Reach Us!

You may submit online service requests 24x7. The normal hours of operation for our Customer Service Center at 76 East Worcester Street are Monday through Friday 7:30 a.m. to 5 p.m. Hours may be extended during winter storms or other City emergencies. For a public safety or medical emergency, call 911.

Can't Find a Service Request Type?

General Complaint / Other

Residential Drop-Off Center

The City of Worcester has a drop-off center that allows residents to dispose of bulk waste items. There is also a yard waste drop-off area, a permanent household hazardous waste collection center and a compost/winter sand pickup area.

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City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
508-929-1300
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