Report a Problem - Four Ways to Reach Us!
You may submit online service requests 24x7. The normal hours of operation for our Customer Service Center at 76 East Worcester Street are Monday through Friday 7:30 a.m. to 5 p.m. Hours may be extended during winter storms or other City emergencies. For a public safety or medical emergency, call 911.
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The City of Worcester has a drop-off center that allows residents to dispose of bulk waste items. There is also a yard waste drop-off area, a permanent household hazardous waste collection center and a compost/winter sand pickup area.
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Hazardous Waste Days are typically held once in the Spring and once in the Fall. Appointments are scheduled for a 30 minute timeframe and can be scheduled up to 48 hours before the desired appointment date/time.