Regional Emergency Communication and Emergency Operations Center

2 Coppage Drive
Worcester, MA 01603

The Regional Emergency Communication and Emergency Operations Center in Worcester houses the 911 Regional Emergency Communications Center, Worcester's Emergency Operations Center and 911 training facility and all administrative offices for the city's Emergency Communications Department and Emergency Management Division staff. The center also serves the Town of Leicester for public safety 911 dispatch services and complements the city’s emergency radio system.

The facility was built by JJ Cardosi, Inc and was funded by the City of Worcester, with help from a $1.6 million Regional Public Safety Answering Point Development Grant and more than $600,000 by the State 911 Department.

The facility creates multiple system redundancy and allows space for future expansion in response to the state’s requirement that the city's 911 center accept all wireless 911 calls directly. This piece of emergency infrastructure helps ensure Worcester's police, fire and other emergency responders and public works personnel have the best tools possible to keep residents safe.

Regional Emergency Communication Center Photo Gallery

Click on a thumbnail below to view the full-sized image.

RECC Exterior - Click to Enlarge RECC conference Room - Click to Enlarge RECC Operations - Click to Enlarge RECC 911 Call Center with City Manager - Click to Enlarge RECC 911 Call Center - Click to Enlarge

Contact Information

Emergency Communications
2 Coppage Drive
Worcester, MA 01603

Accessible via WRTA Bus Line. View Schedules

Emergency: 911
Phone: 508-799-8606
Fax: 508-799-1389
Email Us

Office Hours:
24 Hours x 7 Days

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City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
508-929-1300
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