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About Us

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The Department of Public Works & Parks provides high quality, cost effective, efficient, safe services involving public infrastructure and facilities that enhance the quality of life and support growth in the City of Worcester.

Services Provided

The Public Works & Parks Department is dedicated to maintaining and enhancing the infrastructure and appearance of the City of Worcester. Our responsibilities include:

  • Delivery of safe, potable drinking water
  • Design and construction management of streets, bridges and public buildings
  • Managing parking garages and surface lots
  • Managing stormwater and the proper disposal of sewage
  • Protecting our urban forest
  • Street lighting
  • Weekly household trash and recycling collection
  • Year-round street maintenance and repair

It is also our vision to enrich the lives of residents by providing welcoming parks and to preserve, enhance and protect our open spaces for present and future generations.

Contact Information

Customer Service
76 East Worcester Street
Worcester, MA 01604

Accessible via WRTA Bus Line. View Schedules

Phone: 508-929-1300
Fax: 508-799-1448
Email Us

Office Hours:
Monday - Friday
7:30 a.m. - 5 p.m.

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City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
Contact Us

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