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Divisions

Cable Services

Judith A. Warren - Director

The priorities of the Cable Services Division include:

  • Administering the cable television franchise agreement and disbursing funds received by that agreement.
  • Operating the government access channel.
  • Processing customer inquiries, discounts and complaints with the cable operator.
  • Monitoring activities of the cable operator and assisting the Cable Television Advisory Committee.
  • Providing oversight to all cable operations including public television, education and government access.

City Hall Room 405
455 Main Street, Worcester, MA 01608
Phone: 508-799-1385, Fax: 508-799-1208
Email: cableservices@worcesterma.gov
Office Hours: Monday - Friday 8:30 a.m. - 5 p.m.

Cultural Development

Erin I. Williams - Cultural Development Officer

The priorities of the Cultural Development Divisions include:

  • Facilitating small- and large-scale development projects and disposition of City-owned surplus land.
  • Management and implementation of City development projects.
  • Engagement in planning initiatives to create new places for Worcester’s growth and expansion.
  • Building the vitality of the downtown core and neighborhood centers through the creation of new cultural and entertainment opportunities.
  • Attracting new residents and visitors through the promotion of cultural offerings and activities.
  • Marketing Worcester’s assets to the region and beyond.

City Hall, 4th Floor
455 Main Street, Worcester, MA 01608
Phone: 508-799-1400, Fax: 508-799-1406
Email: development@worcesterma.gov
Office Hours: Monday - Friday 8:30 a.m. - 5 p.m.

Diversity & Inclusion

Stephanie A. Williams - Chief Diversity Officer

The Diversity & Inclusion Division is dedicated to recruiting, hiring, including, developing, retaining, engaging and motivating a diverse, results-oriented, high-performing workforce. This is accomplished by:

  • Adjusting employment and promotion processes.
  • Using strategic hiring initiatives for underrepresented people.
  • Ensuring all employees have access to diversity and inclusion training and education.

City Hall Room 109
455 Main Street, Worcester, MA 01608
Phone: 508-799-1030, Fax: 508-799-1040
Email: CityManager@worcesterma.gov
Office Hours: Monday - Friday 8:30 a.m. - 5 p.m.

Urban Innovation

Eric D. Batista - Director

The Office of Urban Innovation is committed to creating an infrastructure where we begin to look at innovative ways to improve service delivery and get Worcester moving in the direction of creating a Smart City. This includes data analytics, process engineering, performance measures and Smart-Cities solutions, all designed to boost customer service and save taxpayer money through greater accountability and improved efficiency.

This office will focus on three main objectives:

  1. Develop performance management processes with departments.
    • Design and establish a performance measure program, which will use data to understand and measure areas of underperformance and improve service throughout city government.
    • Design and establish an Open Data Portal and Dashboard for greater transparency and communication with the public.
  2. Create and establish LEAN Management Principles to address some of the City's most challenging operational and customer service issues.
  3. Create a Smart Cities team that works on innovative solutions using technology to leverage new opportunities and development.

City Hall Room 312
455 Main Street, Worcester, MA 01608
Phone: 508-799-1175, Fax: 508-799-1208
Email: innovation@worcesterma.gov
Office Hours: Monday - Friday 8:30 a.m. - 5 p.m.

Contact Information

City Manager
City Hall Room 306
455 Main Street
Worcester, MA 01608

Accessible via WRTA Bus Line. View Schedules

Phone: 508-799-1175
Fax: 508-799-1208
Email Us

Office Hours:
Monday - Friday
8:30 a.m. - 5 p.m.

City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
508-929-1300
Contact Us

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