Job Details

The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents.

If you wish to apply for this position, the deadline is Friday, September 20, 2019. Please note the following application options for this position:
  • Applicants are Encouraged to Apply Online
  • By Mailing to the Department of Human Resources, ATTN: YOUTH SERVICES BRANCH SUPERVISOR - LIBRARIAN 4, 455 Main Street, Room 109, Worcester, MA 01608
    (If applying via US Mail, please include a completed Application Questionnaire & VSID)
  • In Person at Human Resources (See Special Notes in Description Below If Any)
Public Library
Apply Start Date
Apply End Date
Full Time
40 Per Week
$19.91 - $26.44 Per Hour




The Worcester Public Library is seeking a Youth Services Branch Supervisor. The Branch Supervisor is a paraprofessional position, reporting to the Youth Services Branch Manager and under the overall direction of the Community Services Coordinator. This position is responsible for supervising the daily operations of assigned branch libraries and providing exemplary customer service to One City One Library patrons; acts as a liaison with the Main Library Circulation Department and C/W MARS. Work will include evenings, weekends and assignments in other departments and locations.

Qualified candidates will possess excellent interpersonal, communication, and customer service skills; have experience working with diverse populations in an urban community; have excellent organizational skills; and a high level of professionalism and commitment to the organization. The successful applicant will also have the ability to plan and prioritize work effectively to ensure completion; to resolve conflicts with staff and patrons; to provide information and guidance clearly, courteously and pleasantly to patrons; to work independently and as part of a team, to include community outreach; to communicate with all staff about concepts, ideas, and requirements; to learn new skills in a fast-paced, changing environment; to create positive working relationships with a diverse staff; to be flexible and to easily handle varying work assignments; to learn and use library technologies; to maintain patron confidentiality; to reach and retrieve books at high and low shelf heights; to stand and or sit for prolonged periods of time; to perform bending, stooping, lifting, pushing, and twisting; to perform repetitive hand and arm motions for prolonged periods of time; and to move or lift up to 50 lbs.

Bilingual applicants are encouraged to apply.


  • Bachelor Degree and/or five years of experience in a youth development field
  • Ability to successfully pass CORI/SORI
  • Reliable transportation to travel between required locations


  • Three years of library experience, including one year of direct service to the public
  • Two years of supervisory experience in a youth setting
  • Experience with an integrated library system

SALARY RANGE: $19.91 - $26.44 hourly, full-time

The Worcester Public Library makes every effort to support ALA’s “Core Competences of Librarianship” as approved and adopted as policy by the ALA Council, January 27th 2009 and, as an Affirmative Action/Equal Opportunity Employer, values diversity and aims to have its workforce reflect the community.

To apply, please visit: or send resume and cover letter on or before FRIDAY, SEPTEMBER 20, 2019 to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Preference given to Worcester Residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall Human Resources, 508-799-1030,

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