Enforcement & Engineering

Masterbox System Upgrade Project

The Worcester Fire Department currently operates two types of masterboxes with different means of alarm of transmission. The first type is a hard-wired BANA circuit, and the second type is a wireless radio box. WFD established a phase-out date of March 31, 2018 for the hard-wired BANA line masterboxes.

All current masterbox subscribers using hard-wired BANA circuits must either install a wireless radio transmitter or have their fire alarm system monitored by a qualified central station alarm monitoring service.

For all questions about masterbox maintenance and installations, please call 617-921-0533 or email carnevalek@worcesterma.gov.

To place masterboxes on "telephone alert" or "plugging out" masterboxes, please call 508-799-3473.

Sprinkler Shutdowns

The Worcester Fire Department shall be notified of all sprinkler shutdowns daily in accordance with M.G.L. 148 Section 27A by calling 508-799-1753.

Submit Compliance Inspection Reports Online

The City of Worcester Fire Department is now collecting inspection, testing and maintenance reports for fire safety systems via a web portal at BuildingReports.com for the following systems:

  • Clean Agent Suppression System(s)
  • Commercial Cooking Hood Suppression System(s)
  • Commercial Cooking Hood and Duct Cleaning
  • Emergency Responder Two-Way Radio Enhancement Systems (BDAs)
  • Fire Alarm System(s)
  • Fire Extinguisher(s)
  • Fire Pump(s)
  • Fire Sprinkler System(s)
  • Fire Standpipe System(s)
  • Private Fire Hydrant(s)

Questions can be referred to 508-799-1793.


Contact Information

Fire Prevention
25 Meade Street
Worcester, MA 01610

Accessible via WRTA Bus Line. View Schedules

Emergency: 911
Phone: 508-799-1822
Investigations: 508-799-1931
Licensing Unit: 508-799-1834
Fax: 508-799-1900
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Office Hours:
Monday - Friday
7:30 a.m. - 5 p.m.

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