×IMPORTANT UPDATE:Several City buildings offering municipal services will reopen to the public by appointment only on Monday, Sept. 14, including City Hall.More Info
Reopening Municipal Buildings
Several City buildings offering municipal services will reopen to the public by appointment only on Monday, September 14, including: City Hall, the Municipal Service Center, DPW&P (East Worcester St. & Skyline Drive), Worcester Police Department, Inspectional Services/Worcester Fire Department. All locations will open with limited capacity, restricted hours and stringent safety protocols.
City Hall: Monday through Friday, 9 a.m. - 3 p.m. (9 - 10 a.m. restricted to senior citizens and those with compromised immune systems/vulnerabilities)
All forms of payment accepted.
One way entrance and egress.
Entrance: Bell Lobby door at the back of City Hall only.
Exit: Main Street door only.
Two self-service kiosks will be available on the first floor for online transactions.
Following state mandates and public health recommendations, there will be limited capacity to allow for social distancing, with door monitors at both the entrance and exit to assist. Entry will not be permitted without a mask (masks will be available for those who do not have one). All visitors will be required to sign in upon entry and their information will be recorded for the purposes of contact tracing.
Parking Tickets to P.O. Box 15595, Worcester, MA 01615-0595
Excise Tax, Personal Property Tax, Real Estate Tax and Water/Sewer Bills to P.O. Box 15588, Worcester, MA 01615-0588 or pay at any People's United Bank branch if accompanied by the printed tax bill stub. To find the location nearest you, please see their website at www.peoples.com/branches-atms.
For information on vital records (e.g. birth, death, marriage certificates) please call 508-799-1121 or email firstname.lastname@example.org
For urgent issues requiring the attention of City Hall staff, please contact the appropriate department by phone as listed on our Contact Us Page or by calling the Customer Service Center at 508-929-1300.
For information regarding the Coronavirus, please click the button below or call the Coronavirus info line at 508-799-1019.
The Neighborhood Response Team (NRT) is tasked with addressing the "quality of life" issues that exist in our neighborhoods, business districts, parks and other public places. Over time, quality of life issues can increase our fear of crime, which can be just as debilitating to an individual or neighborhood as actual violent crime. The NRT aims to reduce the fear of crime in the City of Worcester. This is accomplished by forming partnerships with the local community, business owners, city officials and government agencies. Working together we can provide long-term problem solving strategies to combat even the smallest quality of life issues.
One of the best places for residents to make their quality of life concerns known is at a local Neighborhood Meeting. These meetings are organized by local residents and community groups. They are held at numerous locations across the City of Worcester and are typically held on a monthly basis. Neighborhood meetings are open to any member of the community. Chances are your neighborhood is already represented by a Neighborhood Meeting. The Worcester Police Neighborhood Response Team assigns an officer to each Neighborhood Meeting. Our officers will listen to concerns and work together with residents on solutions. Crime concerns are only a small part of these Neighborhood Meetings. Most meetings are also attended by other representatives such as City Councilors, Health and Code employees and the City Manager's Quality of Life Task Force. Working together we are able to address a wide variety of neighborhood issues raised by the community.
These meetings are broken into two categories:
Neighborhood Meetings - Held in public locations throughout the City and may be attended by any member of the public.
WHA Community Meetings - Held in Worcester Housing Authority locations and attended by WHA staff and residents to discuss issues related to WHA properties, but all community members are welcome.