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Assistance & Resources

Assistance & Resources

Several working groups and task forces, made up of City personnel, social service agencies and members of the faith-based and business sectors, have been established to help address the varied needs of our community in response to the COVID-19 pandemic. Caring for the public in time of crisis requires partnership and collaboration to ensure the necessary resources and assistance is delivered to those in need, especially those in our most vulnerable populations. Working groups include:

  • Elder Affairs
  • Food Security
  • Housing
  • Volunteerism
  • Well-Being and Mental Health
  • Worcester Together

Community Resources

Do Your Part

Even if you are young, or otherwise healthy, you are at risk and your actvities can increase the risk for others. It is critical that do your part to slow the spread of the coronavirus.

The City of Worcester NEEDS YOU! Do you want to contribute to the Worcester Together Program? If the answer is yes please help us!

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An Ear When You Need It

We understand that these are unprecedented times in all of our lives, which can lead to stress and pressure at home. Below are some important resources for when you need someone to talk to:

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  • Suicide Prevention Hotline: 1-800-273-8255
  • Substance Abuse/Mental Health Helpline: 1-800-662-4357
  • Sexual Assault Hotline: 1-800-656-4673
  • Domestic Violence Hotline: 1-800-799-7233
  • YWCA Domestic Hotline: 508-755-9030 or visit their Live Chat
  • Safelink Domestic/Dating Violence: 1-877-785-2020
  • Crisis Text Line: Text HELLO to 741741
  • Disaster Distress Helpline: 1-800-985-5990
  • Local Mental Health Resources

Local Worcester Tax Assistance

The City of Worcester announced it will be utilizing the Municipal Challenges Bill signed by Governor Baker on Friday, April 3rd, including a delay of the due date for municipal property tax bills to June 1, 2020. The City will also waive the payment of interest and other penalties on late payments that were due after March 10 and paid before June 30 for any excise, tax, betterment assessment, water or sewer bill, or other charge added to a tax.

Learn More

Employment Assistance

How to File for Unemployment

To file a new Unemployment Insurance claim or reopen an established claim online:

  1. Visit www.mass.gov/dua/uionline
  2. Select Log in to UI Online for Claimants.
  3. Create an UI Online account or log in to an existing account.
  4. Complete all information requested and submit application.
  5. Be sure to include phone number and email address to make it easier for connections, in case DUA has questions about application.

More information can be found on the How to File a Claim for Unemployment Pamphlet.

UI Online is available 6 a.m. to 10 p.m., 7 days a week. The call center phone line is 877-626-6800.

Career Continuity Resources

Employers in Central Massachusetts Need You: Apply Today! If you’re in good health and not considered high risk* for COVID-19, please make a difference by filling any of these critical jobs. In some cases, you can apply today and start tomorrow!

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Pandemic Unemployment Assistance

Pandemic Unemployment Assistance (PUA) provides payment to workers not traditionally eligible for unemployment benefits (self-employed, independent contractors, workers with limited work history and others) who are unable to work as a direct result of the coronavirus public health emergency.

Evictions & Foreclosures

Governor Charlie Baker recently approved a new law that helps protect tenants during the COVID-19 state of emergency. It is important for tenants to understand their rights and responsibilities under this law. This law is intended to keep tenants from being evicted, and from having to cope with the eviction process, in the midst of our current public health crisis. The eviction moratorium applies only to “non-essential” evictions for reasons that do not involve a threat to health or safety.

Unless extended by Governor Baker, this protection will end on August 18, 2020 or 45 days after the end of the Massachusetts state of emergency, whichever comes first.

Forms & Guidance

Utility Assistance

As essential businesses, utility companies will continue to provide services during the COVID-19 State of Emergency, including emergency response and customer-requested service. Customers are encouraged to manage accounts online. Call-in service is still available but wait times may be longer. Those who are struggling to pay their bill should contact their utility company as soon as possible for assistance.

Worcester Cultural Coalition

The Worcester community, like the rest of the world, are just beginning to feel the impacts of COVID-19.

To help arts workers and cultural institutions find information and support, the WCC has created a database of resources. The lists of grants, low-interest loans, surveys, tools and additional reading are being updated regularly as new information becomes available.

Creative Community Resources

Entertainment, connection and culture have a significant role on our wellbeing. The WCC is compiling the wealth of content being created everyday by Worcester-area museums, musicians, theatres, poets, artists, makers and teachers, to name a few. Take a virtual tour, learn about our rich history, explore science, listen to a story, gain inspiration through crafts and tutorials or discover something new about our city!

Arts at Home - Explore Worcester Culture

Starting May 20, each Wednesday from 8:30 - 9:30 a.m., The Worcester Cultural Task Force and the Worcester Cultural Coalition will host an opportunity for artists, creatives and cultural workers to hear the latest on the local, state and federal responses to COVID-19 and its impacts on the local cultural community, and share their own experiences and concerns.

Register for the Zoom Meetings

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