Job Details

The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents.

If you wish to apply for this position, the deadline is Open Until Filled. Please note the following application options for this position:
  • Applicants are Encouraged to Apply Online
  • By Mailing to the Department of Human Resources, ATTN: DEPUTY DIRECTOR OF BORROWER SERVICES, 455 Main Street, Room 109, Worcester, MA 01608
    (If applying via US Mail, please include a completed Application Questionnaire & VSID)
Public Library
Apply Start Date
Apply End Date
Open Until Filled
Full Time
40 Per Week
$75,721 - $99,368 annually


The City of Worcester is seeking qualified applicants for a Deputy Director of Borrower Services for the Worcester Public Library. The Deputy Director of Borrower is a professional, supervisory position responsible for overseeing all aspects of the Worcester Public Library’s Circulation and Periodicals departments. The position, under the direction of the Director of Library Operations, has the responsibility of all activities and functions dealing with the circulation of materials and related services, including developing and implementing policies and procedures related to circulation, patron registration, record keeping and revenue collection, and training throughout the library system. Schedule will include evenings and weekend hours, working at multiple locations as assigned.

Bilingual applicants are encouraged to apply.


  • Broad working knowledge of general reference and information management practices in public libraries, and thorough knowledge of the practical application of technology in a library setting.
  • Demonstrated proficiency in current and emerging library technologies.
  • Commitment to library leadership.
  • Strong commitment to consistent excellent customer service to a diverse population in an urban environment, and commitment to ascertaining and delivering public services that best serve the library and its patrons.
  • Excellent interpersonal, written, and verbal communication skills and the ability to communicate with professional and paraprofessional staff about concepts, ideas, and requirements.
  • Strong time management and demonstrated public speaking skills.
  • Strong leadership abilities and high level of professionalism.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to learn and prioritize multiple projects in a fast-paced changing environment.
  • Ability to effectively respond to the needs of all patrons.
  • Ability to work independently and as part of a team to create positive working relationships with a diverse staff.
  • Ability to supervise and willingness to mentor, train, inspire, and motivate staff while fostering a collaborative team environment, within and between departments.
  • Ability to plan short-term and long-term work objectives with staff.
  • Ability to assign tasks and to follow-up to ensure quality of work and completeness of tasks.
  • Ability to take the initiative and interest in and ability to improve existing work techniques and procedures.
  • Ability to maintain confidentiality.


  • Master’s degree in Library Science from a Graduate School of Library Science accredited by the American Library Association or approved by the Massachusetts Board of Library Commissioners
  • Five (5) years of professional library work experience after receipt of MLS that includes public service responsibilities, of which three (3) years must be in a supervisory capacity in a library setting
  • Access to reliable transportation and the ability to travel to required locations
  • Excellent written and verbal communication skills
  • Ability to successfully pass CORI/SORI


  • Working knowledge of Evergreen software
  • Three (3) years successful experience in the supervision and management of staff in a public library setting

SALARY RANGE: $75,721 - $99,368 annually, full-time, with an excellent benefits package

The Worcester Public Library makes every effort to support ALA’s “Core Competences of Librarianship” as approved and adopted as policy by the ALA Council, January 27th 2009 and, as an Affirmative Action/Equal Opportunity Employer, values diversity and aims to have its workforce reflect the community.

To apply, please visit: or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, preference provided to applicants who applied on or before 11/3/2023. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030,

For a full job description, please visit:


City of Worcester
Worcester 311
Monday - Friday
8 a.m. - 5 p.m.
Phone: 311
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