Job Details

SENIOR ACCOUNT CLERK
DEPARTMENT OF PUBLIC WORKS & PARKS
CITY OF WORCESTER

The Department of Public Works & Parks seeks five (5) candidates for Senior Account Clerk positions for Utility Billing and Administration and Finance. The Senior Account Clerk (1 position) in Water Billing in Water Billing Office, is responsible for performing critical activities to prepare, process, and maintain water usage and water bills. Responsibilities include daily phone contact with water customers concerning their billing questions and concerns; direct involvement with The Treasurer’s Office in regard to payments; and outreach to customers in the form of call backs, emails and/or fax requests. The Senior Account Clerk (4 positions) in Administration/Finance Division provides critical administrative support, primarily by carrying out extensive payroll, accounts payable, and other accounting functions. Responsibilities include tracking and assisting in the entry of payrolls, maintaining financial accounts and records, verifying accuracy of invoices, and preparing summaries of revenues or expenditures.

Bilingual and multilingual applicants are encouraged to apply.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of bookkeeping and data processing procedures
• Knowledge of general office practices
• Knowledge of basic business accounting billing processes
• Excellent customer service skills
• Excellent written and verbal communication skills
• Computer proficiency, including the ability to use Microsoft Office Suite
• Ability to work with and preserve confidential files/material
• Ability to use digital documents and filing systems
• Ability to learn, understand, and follow written/verbal policies, procedures, and instructions
• Ability to quickly learn relevant information and systems
• Ability to solve problems according to written instructions of specifications
• Ability to multi-task and meet deadlines in a fast-paced work environment
• Ability to work well independently as well as part of a team
• Ability to maintain professionalism with challenging customers
• Ability to reconcile large payroll exports (Administration/Finance Division only)

MINIMUM REQUIREMENTS:

• High School diploma/GED or equivalent
• Previous experience working with financial information such as billing, collections, payable/receivables, etc.
• Previous experience working with financial information such as payroll (Administration/Finance Division only)
• Previous experience in a professional environment in a clerical role

PREFERRED QUALIFICATIONS:

• Associates degree in Business, Finance, or related field
• Billing experience

SALARY RANGE: $20.56 - $24.77 hourly, full-time, with an excellent benefits package.

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, OCTOBER 14, 2022, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, HR@worcesterma.gov.